Analysis Skills, Banking Services, Business Banking, Business Continuity Planning (BCP), Business Solutions, Coaching, Commercial Banking, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Analysis, Desktop PC, Detail Oriented, Establish Priorities, Information/Data Security (InfoSec), Interpersonal Skills, Maintain Compliance, Mathematics, Microsoft Excel, Microsoft Word, Presentation/Verbal Skills, Problem Solving Skills, Regulatory Compliance, Regulatory Requirements, Reporting Skills, Retail Banking, Risk Management, Set Goals, Software Upgrades, Systems Administration/Management, Systems Analysis, Team Player, Testing
Please note that this position is hybrid based in York, PA. Onsite presence is expected up to 50% of the time. Relocation expenses are not covered.
Position Summary:
Subject matter expert for commercial, consumer, and mortgage applications and systems; create, document, implement, and maintain systems; provide input on key business initiatives; serve as liaison between Bank business units and System providers; partner with the Chief Information Security Officer on the Business Continuity Plan (BCP) including, but not limited to, performing desktop testing, compiling information, and updating; organize compliance work activities; communicate with appropriate management and staff; analyze data, provide reports, and convey feedback to management and various committees.
Qualifications:
Bachelor's degree in related field preferred.
Minimum three (3) years of experience in new system implementation, conversions, system application upgrades and releases, and compliance within a retail or commercial banking environment.
Proficient reading, verbal and written communication, computer, mathematical, analytical, problem solving, decision making, customer service, coaching, training, and interpersonal relations skills; thorough working knowledge of various banking systems and applications; strong working knowledge of Word and Excel; possess and utilize a high level of attention to detail; be a self-starter and work independently as well as part of a team.
Core Competencies:
- Commitment to Excellence - Focus on delivering excellence and seek to be the 'bank of choice' in all customer interactions; make decisions, set priorities and goals to deliver significant improvements; create an environment for others to strive for excellence.
- Customer Focus - Build and maintain customer satisfaction; provide prompt, efficient and accurate assistance to meet customer requirements; develop working relationships and strive to ensure customer needs are met.
- Integrity - Adhere to Orrstown Bank values and represent those values in decisions and actions; respect and maintain confidentiality; keep commitments; avoid situations and actions considered inappropriate or which present a conflict of interest.
- Risk Management - Ensure compliance with all regulatory requirements and practices; support risk management activities and programs; assist in organizational safety and soundness initiatives.
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Orrstown Financial Services, Inc.