Business Procedures Consultant - PFML

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MetLife

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n Here at MetLife, we believe in the power of collective expertise and diverse perspectives. It takes a village to forge lasting changes the way we do, and our village is made up of dynamic individuals driven by purpose and kindness.

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n Business Procedures Consultant - PFMLn

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n Location(s)n

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• Posting Location: Oriskany, New York
• Posting Location: Bloomfield, Connecticut
• Posting Location: Aurora, Illinois
• Posting Location: Bridgewater, New Jersey
• Posting Location: Cary, North Carolina
• Posting Location: Tampa, Florida
• Posting Location: Omaha, Nebraska
• Posting Location: Warwick, Rhode Island
• Posting Location: Clarks Summit, Pennsylvania
• Posting Location: San Juan, Puerto Rico
• Posting Location: West Des Moines, Iowa

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n City/Citiesn

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n Aurora, Bloomfield, Cary, Clarks Summit, Omaha, Oriskany, San Juan, Tampa, Warwick, West Des Moinesn

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n Region/Statesn

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n Connecticut, Florida, Illinois, Iowa, Nebraska, New Jersey, New York, North Carolina, Pennsylvania, Puerto Rico, Rhode Islandn

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n Countryn

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n United Statesn

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n Working Schedulen

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n Full-Timen

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Work Arrangement

Hybrid

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n Relocation Assistance Availablen

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n Non

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n Posted Daten

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n 10-Apr-2026n

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n Job IDn

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n 16671n

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n n Description and Requirementsn

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The Opportunity:

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role support Change Management and Correspondence work for Disability and AMS including review requests for change to process and correspondence, document customizations, and other non-standard items to support disability claim operations in all areas of claim management.

Key Responsibilities:

• Ensure that requested variances/updates are handled timely and accurately and meeting our customer needs while remaining within all compliance and regulatory requirements.
• Review, investigate and respond to questions related to individual change requests. Identify gaps in content and/or inefficiencies in proposed process and recommend alternative solutions.
• Work with multiple partners for investigation, analysis, and development of non-standard process and/or correspondence requests including but not limited to claim operations, customer delivery and legal. Works with all parties to ensure agreement and sign off on final outcome.
• Under general supervision, oversee all aspects of small projects and/or phases of larger projects to implement new and/or modified processes, procedures, and/or initiatives
• Translates business needs into requirements
• Develop detailed work plans, schedules, project estimates, resource plans, and status reports.
• Runs or assists with project meetings and is responsible for project tracking and analysis
• Provides updates to business leadership regarding project status and the application and implementation of new or revised procedures, processes, and/or initiatives
• Designs, implements, and monitors the progress of initiatives, milestones, and budgets to ensure timeliness and deliverables are met
• Manages critical relationships with consultants and vendors, internal end users, and business customers/leadership
• May provide information and/or training to end users to help resolve inquiries related to assigned processes, procedures, and/or initiatives
• Performs other duties as assigned or required

Essential Business Experience and Technical Skills:

Required:

• 3+ years of Disability claims management experience.
• Expert knowledge/experience level of varied processes/products, Federal and State regulations, contracts and all disability claim management and correspondence systems.
• Excellent written communication skills.
• Highly organized; able to work independently and prioritize work to meet changing business needs, timelines, goals and metrics.
• Excellent verbal communication skills.

Preferred:

• Familiarity with Paid Family and Medical Leave or similar products
• Able to work with various company databases (SharePoint, Livelink), Webex and Microsoft suite (Word, Excel, Access).
• Bachelor's degree preferred.

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The expected salary range for this position is $54,100 - $82,800. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

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n Benefits We Offer

nOur U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

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About MetLife

Recognizednon Fortune magazine''s list of the "World''s Most Admired Companies",nFortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companiesnto Work For, MetLife, through its subsidiaries and affiliates, is one of thenworld's leading financial services companies; providing insurance, annuities,nemployee benefits and asset management to individual and institutionalncustomers. With operations in more than 40 markets, we hold leading positionsnin the United States, Latin America, Asia, Europe, and the Middle East.

Our purposenis simple - to help our colleagues, customers, communities, and the world atnlarge create a more confident future. United by purpose and guided by our corenvalues - Win Together, Do the Right Thing, Deliver Impact Over Activity, andnThink Ahead - we're inspired to transform the next century in financialnservices. At MetLife, it's #AllTogetherPossible. Join us!

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nMetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

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n $54,100 - $82,800n

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n n 2026n MetLifen Services and Solutions, LLC. New York, NY 10166 - All Rights Reserved.n

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