Business Office Supervisor

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care a culture that has and will continue to set us apart. Its helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patients needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Corporate Office

Address: 825 S 169th St. - Omaha, NE

Work Schedule: Mon - Fri, 8:00am to 4:30pm

Provides structured daily oversight of posting and credit/collections staff operations. Supports onboarding and training of new team members.

Reinforces department performance expectations and quality standards.

Assists with workflow prioritization during staffing or volume fluctuations.

Responsibilities:

Essential Functions

Customer Service.

• Role models customer service excellence to meet and exceed customer service expectations.
• Adheres to organizational standards of behavior.
• Promotes Service Excellence.

Staff Management

• Manages staff scheduling, performance, coaching and discipline to ensure smooth operation in accordance with Health System policies.
• Collaborates with Manager to maintain adequate staffing, develop and monitor department goals and procedures.
• Completes performance reviews/ performance improvement plans as needed.

Staff Development

• Recruits and retain top talent.
• Facilitates training of new staff.
• Develop and maintain department procedures.
• Creates environment for giving and receiving feedback.
• Rewards and recognizes staff of their achievements.
• Promotes Teamwork.

Operations

• Responsible for working with team to ensure 835s and lockbox files have processed daily.
• Responsible for working with finance and account balancing staff to ensure we reconcile daily.
• Supervises our unassigned cash accounts.
• Supervises manual postings.

Schedule:

Mon - Fri, 8:00am to 4:30pm

Job Description:

Job Requirements

Education

• High school diploma, General Educational Development (GED) or equivalent required.
• College Degree in business related field preferred.

Experience

• Minimum 2 years of business office or related experience required.
• Supervisory experience preferred.

License/Certifications

• N/A

Skills/Knowledge/Abilities

• Excellent computer literacy, including proficiency in Excel/Word programs.
• Excellent written and verbal skills, organizational skills and attention to detail.
• Requires the ability to exercise independent problem solving skills, oversee and meet productivity and department goals. Manage job priorities in a self-directed manner.

Physical Requirements

Weight Demands

• Light Work - Exerting up to 20 pounds of force.

Physical Activity

• Occasionally Performed (1%-33%):

• Balancing

• Climbing

• Carrying

• Crawling

• Crouching

• Distinguish colors

• Kneeling

• Lifting

• Pulling/Pushing

• Reaching

• Standing

• Stooping/bending

• Twisting

• Walking

• Frequently Performed (34%-66%):

• Hearing

• Repetitive Motions

• Seeing/Visual

• Speaking/talking

• Constantly Performed (67%-100%):

• Fingering/Touching

• Grasping

• Keyboarding/typing

• Sitting

Job Hazards

• Not Related:

• Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)

• Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)

• Equipment/Machinery/Tools

• Explosives (pressurized gas)

• Electrical Shock/Static

• Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)

• Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)

• Rare (1-33%):

• Chemical agents (Toxic, Corrosive, Flammable, Latex)

• Mechanical moving parts/vibrations

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.