Business Analyst

***This is Fully Onsite Job***light travel to County offices and facilities throughout Spartanburg County***
***Candidate MUST be a SC resident or willing to commute or relocate to SC prior to starting the role***

The Business Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative. Working across Information Technologies and with key County stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. The work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other business-analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear and structured source material and collaborate closely with Technical Writers.
• Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
• Maintain documentation backlogs, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance practices, ownership models, review cycles, and repository organization.
• Analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
• Manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.