Senior IT Business Analyst

Pay Range: $47.00hr - $52.00hr

Job Overview:

The Business Analyst will serve as the Client and analysis lead for the Documentation Recovery initiative. Working across Information Technologies and with key organization stakeholders, the candidate will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. The work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.

Responsibilities:

• Lead Client sessions, interviews, and workshops with IT teams and stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate subject matter expert knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support the development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

Required Skills:

• 10+ years of demonstrated business analysis experience in complex IT or technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
• Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
• Experience working with technical subject matter experts across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.

Preferred Skills:

• Experience with documentation recovery, IT operational maturity, knowledge-management, or process standardization initiatives.
• Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
• Experience with SharePoint-based documentation repositories and governance.
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• Experience within public sector, government, or other highly regulated environments.

Required Education & Certifications:

• Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience.
• Demonstrated experience and quality of prior work products are required.

Preferred Education & Certifications:

• CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification.

Additional Skills & Duties:

• Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
• Excellent written, verbal, organizational, and analytical skills.
• Ability to manage multiple work streams, priorities, dependencies, and deliverables with limited supervision.