Sales & Ops Analyst
The Business Analyst – Sales & Operations Planning (S&OP) plays a critical role in aligning client demand with workforce capacity and operational execution in a high-volume, field-based services environment. This position serves as a central analytics and planning partner across operations, staffing, and account teams to ensure programs are delivered accurately and on time.
This role is instrumental in improving forecast accuracy, labor utilization, and overall operational performance while enabling data-driven decision-making across the business.
Key Responsibilities
Qualifications
Required Education & Experience
Skills & Competencies
Work Environment
Additional Information
Job Will Remain Open Until Filled
Responsibilities:
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Responsibilities
Translate retailer and brand program requirements into structured labor forecasts across campaigns, store resets, product launches, and seasonal promotional events
Monitor workforce availability across field labor pools, regional teams, and staffing partners to align supply with forecasted demand
Lead or support weekly and monthly sales and operations planning cycles by coordinating inputs from operations, account management, recruiting, and finance
Identify gaps between planned and actual labor deployment and quantify operational and revenue impact while recommending corrective actions
Build and maintain reporting on key performance metrics including fill rates, labor utilization, schedule adherence, coverage rates, and cost efficiency
Partner with account teams to incorporate client program changes, volume shifts, and scheduling constraints into planning models
Drive continuous improvement in forecasting accuracy, scheduling efficiency, and planning processes
Qualifications
Education Requirements: Bachelor’s degree (Bachelor’s degree in supply chain, business, operations, or related field preferred)
Experience Requirements: 2–4 years experience in relevant field (Sales and operations planning, workforce planning, or supply chain analysis experience preferred)
Travel requirement: No travel requirements
Supervisor Responsibility
Direct Reports: This position does not have supervisory responsibilities for direct reports
Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports
Required Knowledge and Skills
Proficiency in spreadsheet tools for forecasting and scenario modeling
Strong analytical skills with attention to data integrity
Ability to work across multiple departments and manage competing priorities
Ability to translate data into actionable insights for non technical stakeholders
Experience in retail, merchandising services, or consumer packaged goods environments
Experience with workforce management or scheduling systems
Experience with business intelligence or analytics tools
Familiarity with planning and forecasting systems
Strong influencing and communication skills
Strong organizational and problem solving skills
Environmental & Physical Requirements
Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.
Additional Information Regarding Job Duties
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
Important Information:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.