Position Title: Lead Business Analyst
Work Location: Lansing, Michigan
Hybrid
Responsibilities
1. Salesforce Platform Leadership (Primary Duty Area)
• Serve as the senior business analyst for all Salesforce-based systems supporting DMVA and MVH.
• Lead discovery, documentation, and validation of requirements for Salesforce Admin, Apex classes, Flows, Lightning Web Components (LWC), Aura Components, Communities/Portals, and Conga Composer.
• Translate business needs into Salesforce-ready specifications Including user stories, acceptance criteria, workflows, data definitions, and configuration guidelines.
• Review and advise on design solutions, custom components, integration patterns, and security models related to Salesforce development.
• Ensure Salesforce implementations align with DTMB enterprise standards, architecture principles, and security frameworks including NIST SP 80053.
• Manage sprint backlogs, releases, and defect remediation using Azure DevOps (ADO).
• Support Salesforce integrations involving REST APIs, SQL Server, Oracle, Azure services, microservices, and legacy systems.
2. Requirements Analysis & Business Process Reengineering
• Lead requirements elicitation and prioritization across multiple stakeholder groups.
• Develop detailed documentation including functional specifications, use cases, workflows, process diagrams, and business rules.
• Conduct business process reviews and redesign workflows to optimize efficiency.
• Ensure requirements meet quality standards using Azure DevOps.
3. Technical Collaboration
• Partner with Solutions Architects to convert requirements into technical designs.
• Participate in architecture reviews for Salesforce and other DMVA systems.
• Review technical specifications for feasibility and compliance.
• Prepare cost-benefit analyses, ROI assessments, and TCO evaluations.
• Support security reviews and vulnerability remediation.
4. Agile Delivery & Project Coordination
• Lead Agile ceremonies including sprint planning, standups, backlog refinement, and reviews.
• Ensure user stories are complete, testable, and aligned with standards.
• Track risks, dependencies, and project impacts.
5. Communication & Customer Service
• Serve as the liaison between business, technical teams, leadership, and vendors.
• Communicate requirements clearly for technical and non-technical audiences.
• Manage stakeholder expectations and ensure transparency.
6. Security, Compliance, and Quality Assurance
• Ensure solutions meet DTMB security standards and NIST controls.
• Develop security documentation including SSPs, risk assessments, and POA&Ms.
• Coordinate security scans and remediation.
• Support QA activities ensuring requirements are testable.
Required Qualifications
• 10+ years business analysis experience.
• Extensive Salesforce experience including Admin, Apex, LWC, Aura, Flows, Communities, and Conga Composer.
• Knowledge of Agile and Azure DevOps.
• Experience with SQL Server, Oracle, Java, .NET, JavaScript, and REST.
• Experience developing SOWs, RFPs, and procurement documentation.
• Strong communication skills.