Business Analyst III - Terminal Agency Coordinator (TAC)

Business Analyst III - Terminal Agency Coordinator (TAC)

Salary

$82,968.83 - $107,859.49 Annually

Location

Austin, TX

Job Type

Full Time

Job Number

27-10961

Department

Sheriff

Opening Date

10/30/2026

Closing Date

11/15/2026 11:59 PM Central

• Description
• Benefits
• Questions

Job Summary

Help keep critical criminal justice information accurate, secure, and available when public safety personnel need it. The Travis County Sheriff's Office (TCSO) is hiring a full-time Business Analyst III to serve as its Terminal Agency Coordinator (TAC). In this dedicated role, you will help shape how TCSO manages access to essential law enforcement systems, prepares employees to use them correctly, and maintains reliable records and operating practices.

You will lead user access processes, operator training and certification, record quality reviews, and operational audit preparation for the Texas Law Enforcement Telecommunications System (TLETS), Texas Crime Information Center (TCIC), National Crime Information Center (NCIC), and related systems. You will use your technical skills to investigate system and workflow problems, analyze records, improve procedures, and prepare complete audit packets.

Reporting to the Central Warrants Manager, you will work closely with TCSO's CJIS security representative (OPSR), TCSO Technology, Travis County ITS and IT Security, the Facilities Management Department (FMD), the Texas Department of Public Safety (DPS), and agencies connected through TCSO's TLETS interface.

This position offers an opportunity to apply your criminal justice systems, technical, and analytical skills to work that directly supports public safety.

Distinguishing Characteristics:

This is the fourth in a series of four business analyst-related job classifications within the Information Technology job family. This assignment provides complex technical consulting, business process analysis, and program oversight for criminal justice information systems.

The TAC leads operational compliance activities and works with the agency's designated Organizational Personnel with Security Responsibilities (OPSR) on related Criminal Justice Information Services (CJIS) security requirements. The employee must understand application access, user roles, system interfaces, transaction records, and operational workflows sufficiently to investigate problems, document requirements, and work effectively with technical personnel.

The position requires strong organization, attention to detail, independent judgment, and the ability to review others' work objectively. The employee is accountable for monitoring assigned requirements, preparing audit documentation, coordinating corrective action, and promptly escalating unresolved issues.

Responsibilities involving supporting departments and connected agencies are carried out within applicable agreements and assigned authority.

This position requires independent judgment and ownership of assigned work. The employee is expected to evaluate information, apply established requirements, make and document decisions within delegated authority, and carry issues through to resolution. Matters requiring management action must be presented with the relevant facts, applicable requirements, available options, and a recommended course of action.

Duties and Responsibilities

• Serve as TCSO's designated TAC and principal agency contact for TLETS, TCIC, NCIC, and related operational compliance matters.
• Manage user access processes, including documenting required approvals, coordinating account creation and changes, reviewing continued access needs, and coordinating suspension or removal of access in accordance with agency authority and applicable requirements.
• Manage operator training, testing, certification, and recertification records. Monitor deadlines, coordinate training, and resolve deficiencies affecting authorized system use. Work with the OPSR to verify applicable personnel screening and security training requirements.
• Review system use and supporting records for compliance with authorized purposes, access restrictions, and dissemination requirements. Document suspected misuse and promptly refer it through established reporting channels.
• Oversee compliance processes for record entry, modification, cancellation, removal, validation, and hit confirmation. Review accuracy, timeliness, supporting documentation, and recurring errors with the personnel responsible for those activities.
• Prepare and maintain complete, organized audit packets for TCIC/NCIC operational audits and related reviews. Assemble required records, supporting evidence, written responses, and corrective action documentation so materials are accurate, current, and readily retrievable.
• Conduct internal audits of user access, operator training and certification, system use, record quality, validations, and related operating practices. Review work performed by responsible personnel, document deficiencies, and verify corrections.
• Maintain an audit and compliance tracking system identifying requirements, responsible personnel, deadlines, supporting documentation, findings, and corrective action status. Follow up on missing or incomplete items and escalate unresolved issues.
• Investigate application access, transaction, interface, and workflow problems. Review available system messages, logs, and records; document the issue and its operational impact; and coordinate resolution with TCSO technical staff, ITS, IT Security, DPS, or vendors, as appropriate.
• Use spreadsheets, databases, and reporting tools to reconcile access and certification records, identify exceptions, monitor deadlines, analyze recurring errors, and prepare management reports.
• Coordinate with Travis County ITS, IT Security, and FMD on applicable access and operational requirements under the management control agreement and other governing arrangements.
• Coordinate with agencies connected through TCSO's TLETS interface. Maintain agency contacts and applicable connection documentation, communicate requirements and changes, and work with agency representatives and DPS to resolve deficiencies.
• Work with the OPSR, ITS, and IT Security to evaluate changes affecting criminal justice system access, interfaces, and operations. Document business requirements, coordinate testing, and verify that identified issues are resolved.
• Develop and maintain operating procedures, training materials, and process documentation. Monitor applicable FBI and Texas DPS policies, requirements, and system updates and coordinate required operational changes with responsible personnel.
• Provide the Central Warrants Manager with regular reports on access, certification, record quality, audits, corrective actions, and unresolved risks.
• Work with the OPSR to coordinate overlapping access, training, audit, and incident matters, with documented responsibility for follow-up.
• Respond to urgent after-hours operational matters. Promptly coordinate suspected misuse, unauthorized access, or security incidents with the OPSR, ITS, IT Security, and other designated officials, as applicable.
• Independently evaluate routine user access, certification, record quality, and operational compliance matters. Make and document decisions within approved procedures and delegated authority.
• Apply established requirements consistently, clearly communicate deficiencies and required corrections, and follow up with responsible personnel. Refer unresolved noncompliance to management with supporting evidence and a recommended action.
• Perform other job-related duties as assigned.

Minimum Requirements

Education and Experience:

Bachelors degree in Computer Science, Information Systems, Business Administration or a directly related field AND five (5) years of relevant work experience;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:

Valid Texas Drivers License.

Applicants are required to attach a resume with the online application.

Preferred:

• Experience serving as a TAC or assistant TAC.
• Experience administering or supporting TLETS, TCIC, NCIC, or comparable criminal justice information systems.
• Experience managing user access, operator training, certification, record validation, and operational audits.
• Experience troubleshooting application access or workflow problems and using system records or reporting tools to investigate issues.
• Experience preparing audit packets, reviewing others' work, and managing corrective action.
• Experience coordinating system or compliance requirements with IT departments, information security personnel, and multiple agencies.

Knowledge, Skills, and Abilities:

Knowledge of:

• TLETS, TCIC, NCIC, and applicable FBI and Texas DPS policies and operating requirements.
• TAC responsibilities, user access processes, operator training, and certification requirements.
• Record quality, validation, hit confirmation, authorized use, and dissemination requirements.
• Application administration concepts, user roles and permissions, authentication, transaction records, and system interfaces.
• Audit preparation, compliance documentation, and corrective action.
• Business analysis, process

Skill in:

• Investigating system and workflow problems using application messages, logs, records, and documented procedures.
• Using spreadsheets, databases, and reporting tools to reconcile information, identify exceptions, and track requirements.
• Interpreting written requirements and translating them into practical procedures.
• Organizing audit evidence, training records, corrective actions, and competing deadlines.
• Explaining technical and policy requirements to operational staff, technical personnel, and management.
• Writing clear procedures, reports, and training materials.

Ability to:

• Learn and use complex applications, access administration tools, and reporting systems.
• Make timely, well-supported decisions within established policies, agreements, and delegated authority. Resolve routine matters independently and escalate exceptions, material risks, conflicting requirements, or decisions outside assigned authority.
• Maintain a high level of organization and attention to detail while collecting documentation from multiple sources and producing complete, accurate audit packets.
• Evaluate others' work objectively, explain deficiencies clearly, and follow through on corrective action.
• Establish effective working relationships with the OPSR, ITS, IT Security, FMD, and connected agencies.
• Analyze technical and operational problems and develop practical solutions.
• Handle sensitive criminal justice information appropriately.
• Communicate unresolved risks promptly and support management decisions with accurate documentation.

Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing, crawling, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions. Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: 8 am - 5 pm, Monday-Friday. Requires telephone response to after-hour emergencies and possibly in-person response if deemed necessary.

Location: Austin TX

Department: Sheriff

Criminal, Driving, Education, and Employment Background Checks Required.

Drug Test Required

For updates or questions on this position, contact: Monica.Risaliti@traviscountytx.gov

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.

Benefits

Employment at Travis County comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment.

FY2027 Travis County Benefit Guide

In this valuable Travis County Benefits Guide you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to Travis County Employees and Retirees.

Credit Union

Employees may join the Travis County Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits.

Deferred Compensation

Employees may enroll in a tax- free sheltered investment plan through payroll deduction.

Direct Deposit

Employees may sign up for direct bank deposit.

Employee Assistance Program

Travis County provides a confidential counseling and referral service free of charge to county employees and their family.

Employee Organizations

Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction.

Employee Health & Wellness Clinic

Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs.

Holidays

An average of eleven paid holidays are designated by the Travis County Commissioners Court at the beginning of each fiscal year.

Insurance

Employees may select from four plans: an Exclusive Physician Organization (EPO), Choice Plus Preferred Physician Organization (PPO), Consumer Choice or a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). All four options include a Pharmacy Plan. Travis County's current policy is to pay 100% of the employee's health insurance premium for the Consumer Choice and HDHP. Employees will pay a premium for both the EPO and PPO. Other insurance benefits include $50,000 Basic Life and AD&D paid by the County.

The following benefits are employee paid:

• Dental
• Vision
• Supplemental Life, AD&D
• Dependent Life
• Short Term Disability
• Long Term Disability
• Long Term Care

New employees are covered on the first day of the month following 28 calendar days of employment.

Longevity

Longevity pay is paid for each year completed after three years of continuous service. Peace Officers in a law enforcement activity, whose job requires state peace officer certification, receive pay after one year of certification.

On the regular payday on or after the employees fourth and subsequent adjusted service dates, he or she receives a single payment for the previous year.

Parking

A limited number of assigned parking spaces are available to employees in the Courthouse Complex.

Personal Holidays

Regular, full-time employees are eligible for up to three paid personal holidays each calendar year. Part-time employees shall be granted personal holidays on a prorated basis. New employees earn personal holidays for the calendar year in which he/she begins employment, based on the month in which employment begins:

January - March

3 personal holidays

April - June

2 personal holidays

July - September

1 personal holiday

October - December

None

New employees are eligible to take personal holidays after 90 days of employment.

Retirement

Travis County is a member of the Texas County & District Retirement System with mandatory participation by certain classes of employees. Seven percent (7%) of the gross salary is deducted each pay period. An employee is fully vested after eight years of service. Benefits are prorated for part-time employees.

Sick Leave

Regular employees earn sick leave at a rate of eight hours per month with unlimited accrual during employment. Part-time employees earn sick leave on a pro-rated basis.

Parental Leave

Each Full-time Paid Parental Leave Eligible (PPL) Employee is entitled to a total of 320 hours of Paid Parental Leave in a 12 month period. Paid Parental Leave for Part-time PPL Eligible Employees is prorated based on the number of hours that they are regularly scheduled to work.

Tuition Refund

Certain classes of full-time employees may receive reimbursement for fees associated with pre-approved, job related course work completed satisfactorily.

Vacation

Based on years of county service, regular, full-time employees earn vacation time at the following rates:

0 to 5 years

4.0 hours per pay period

6 to 10 years

4.5 hours per pay period

11 to 15 years

5.0 hours per pay period

16 to 20 years

5.5 hours per pay period

21 plus years

6.0 hours per pay period

Part-time employees earn vacation leave on a pro-rated basis.

Workers Compensation

The county provides all employees workers compensation coverage with benefits in accordance with state statute, if the employee sustains an injury out of, or in the course of work.

01

Acknowledge - If you do not have direct experience, describe relevant transferable experience or state "None." Do not include confidential records, identifying information from actual cases, or sensitive system details.

• Yes
• No

02

Describe your experience serving as a TAC or assistant TAC, or administering or supporting TLETS, TCIC, NCIC, or a comparable criminal justice information system. List relevant training and certifications, including the issuing organization, completion date, and expiration date, if applicable. If none, state "None."

03

Describe a technical problem involving application access, a system transaction, an interface, or an operational workflow that you helped resolve. What tools, logs, messages, or records did you use? Explain what you personally investigated and how you verified the resolution.

04

Describe your experience managing user access, operator training, testing, certification, or recertification. Identify the tools you used to track requirements and explain how you addressed overdue items or changes in access authorization.

05

Describe your experience reviewing criminal justice records for accuracy, timeliness, validation, or hit confirmation requirements. Explain how you identified and corrected errors or recurring process problems.

06

Describe an operational audit or compliance review in which you prepared an audit packet and reviewed work performed by others. Explain how you organized evidence, tracked missing items and deadlines, documented deficiencies, and verified corrective action. Identify your personal responsibilities and the outcome.

07

Describe a situation in which you coordinated a system or compliance issue with operational personnel, IT staff, information security personnel, or another agency. Explain how you established responsibilities, addressed disagreements or delays, and followed the issue through to resolution.

08

This position is based at the Gault Building in downtown Austin. Telework is not available. Work includes travel to other departments and agency locations for meetings, training, reviews, and audits. Are you willing to work under these conditions?

• Yes
• No

09

The regular schedule is Monday through Friday, generally 8 a.m. to 5 p.m., with adjustments subject to supervisory approval and operational needs. The position also requires telephone response to after-hours emergencies, required incident reporting, and in-person response when a catastrophic event requires it. Are you willing to work this schedule and meet these response expectations?

• Yes
• No

10

TCSO will arrange the TCIC/TLETS training required for this assignment. To remain in this position, the employee must successfully complete the required training and pass the applicable certification examination within six months of hire. Attendance alone does not satisfy this requirement. Do you understand and agree to meet this requirement?

• Yes
• No

11

A detailed resume is required for the application to be considered. Have you submitted your resume with the online application?

• Yes
• No

Required Question

Employer Travis County

Address 700 Lavaca Street

Austin, Texas, 78701

Website https://www.traviscountytx.gov/human-resources/jobs