Business Analyst, Fan Care Community

Business Analyst, Fan Care Community - 215954 - Electronic Arts

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Business Analyst, Fan Care Community

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General Information

Locations: Austin, Texas, United States of America

• Location: Vancouver
• State: British Columbia
• Country: Canada
• Location: Galway
• Country: Ireland

Role ID

215954

Worker Type

Regular Employee

Studio/Department

Fan Growth

Work Model

Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

Come join us! We're hiring a Business Analyst, Fan Care Community to join EA's Fan Care Community organization.

EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game, we support fans across their EA experiences. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We strive to make EA known for taking care of its fans. We're fans taking care of fans and people talking to people

We''re looking for a Business Analyst, Fan Care Community to transform community and fan experience data into actionable insights that support Fan Care Community strategies. Sitting at the intersection of strategy and execution, you''ll analyze fan behaviors, community health, and business performance to identify opportunities that improve fan experiences and drive better outcomes across EA''s games and services.

Success in this role means delivering insights that improve community engagement, fan experiences, operational efficiency, and business outcomes.

You will report to the Director of Programs and Planning and work with key stakeholders in the Community and Fan Intelligence organizations.

What you'll do:

• Analyze community health, engagement, growth, and sentiment across owned and social channels.

• Identify emerging player trends, concerns, and opportunities through quantitative and qualitative analysis.

• Develop reporting frameworks that measure community program effectiveness.

• Partner with Community leaders to measure and optimize the impact of community initiatives and campaigns.

• Analyze fan experience data from multiple tools and sources to understand fan behaviors and needs

• Present findings and recommendations to stakeholders, helping drive data-informed decisions and prioritization.

• Evaluate business processes, anticipate requirements, and uncover areas for improvement

• Stay up-to-date on the latest processes and IT advancements to automate and modernize systems

• Update, implement, and maintain documentation for procedures

• Manage competing resources and priorities

• Set and manage stakeholder expectations, ensuring clear communication and timely completion of deliverables

What you bring:

• 3+ years of experience in business analytics, community analytics, customer experience analytics, or a related field.

• Experience working with large datasets and identifying actionable trends and insights.

• Experience translating fan feedback and behavioral data into actionable recommendations.

• Advanced knowledge of community measurements, metrics, and tools

• Advanced knowledge of customer support strategies and tools

• Experience partnering with cross-functional stakeholders to influence decision-making.

• Exceptional analytical and conceptual thinking skills

• Excellent documentation skills

• Experience creating detailed reports and giving presentations

• A track record of meeting commitments

• Excellent planning, organizational, and time management skills

Pay Transparency - North America

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

• British Columbia (depending on location e.g. Vancouver vs. Victoria) *$77,700 - $107,900 CAD

Pay is just one part of the overall compensation at EA.

For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and other incentive programs.

About Electronic Arts

We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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External careers site, Internal careers site

LinkedInID

1449

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