Business Analyst

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

In this position...

As a Business Analyst on the ITOM/ITAM team, you'll work with IT stakeholders to understand business needs, analyze process and data issues, and help move improvements from discovery through implementation and adoption. You'll coordinate with Platform, Architecture, and other teams, track work and dependencies, and support communications and training.

You'll apply your current knowledge of ServiceNow, CMDB, and IT asset management to the work, while building deeper expertise in CSDM and related capabilities. Depending on experience, you may take increasing ownership of initiatives over time. Strategic work may include CMDB Data Quality initiatives and support for the Event Management MVP rollout; technical implementation and architecture decisions remain with the appropriate partner teams.

Join Ford's ITOM/ITAM team as a Business Analyst, helping improve IT processes, asset management, and CMDB data quality. You'll work with internal customers and partner teams to understand needs, coordinate remediation and process improvements, and support sustainable operational changes. The role offers opportunities to build expertise in CSDM, CMDB practices, and cross-team delivery.

What you'll do

• Analyze CMDB data-quality issues, identify root causes, and coordinate sustainable solutions with the appropriate teams.
• Triage incoming requests, clarify requirements and priorities with stakeholders, and help drive timely resolution.
• Identify opportunities to improve business and IT processes and coordinate enhancements through implementation and adoption.
• Gather, document, and translate stakeholder needs into clear business requirements, action plans, and acceptance criteria.
• Coordinate communications, documentation, and training to support adoption of processes and tools across IT.
• Track initiative status, action items, risks, and dependencies; maintain Jira backlogs and boards as needed.
• Partner with Platform, Architecture, and other cross-functional teams on process, data, and technology initiatives.
• Apply CSDM principles when contributing to CI classification, data modeling, and CMDB structure discussions, while escalating architectural decisions to the appropriate owners.
• Take increasing ownership of projects and initiatives as experience and role level grow.

What you'll do

• Analyze CMDB data-quality issues, identify root causes, and coordinate sustainable solutions with the appropriate teams.
• Triage incoming requests, clarify requirements and priorities with stakeholders, and help drive timely resolution.
• Identify opportunities to improve business and IT processes and coordinate enhancements through implementation and adoption.
• Gather, document, and translate stakeholder needs into clear business requirements, action plans, and acceptance criteria.
• Coordinate communications, documentation, and training to support adoption of processes and tools across IT.
• Track initiative status, action items, risks, and dependencies; maintain Jira backlogs and boards as needed.
• Partner with Platform, Architecture, and other cross-functional teams on process, data, and technology initiatives.
• Apply CSDM principles when contributing to CI classification, data modeling, and CMDB structure discussions, while escalating architectural decisions to the appropriate owners.
• Take increasing ownership of projects and initiatives as experience and role level grow.