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Business Analyst - Contact Center & IVR (Banking & Agile)

Macpower Digital Assets Edge Private Limited

  • Alpharetta, GA
  • 4 days ago
  • $60 Per Hour

Highlights

Minimum 7 years in a large complex banking organization or major consulting organization focused on a Business Analysis type role with Contact Center subject matter expert with IVR knowledge. Coordinating meetings with various business unit subject matter experts to solicit and cross-reference business and functional requirements.

Numbers & Facts

LocationAlpharetta, GA
Salary$60 Per Hour

Description

  • Minimum 7 years in a large complex banking organization or major consulting organization focused on a Business Analysis type role with Contact Center subject matter expert with IVR knowledge.
  • 7 years of experience in Agile Way of Working.
  • Understand the enterprise architecture and the different systems/components involved such as Services, ODM, Databases, s, BPM.
  • Familiarity with Agile Processes, Ceremonies, and Structure as the role involves support one or more Data Ingestion squads.
  • Data driven, ability to write moderate to complex queries to perform adequate analysis on data for requirements gathering.
  • Working with Business and Development teams to determine required technical solutions.
  • Documenting business and functional requirements, including data flow, business rules, and use cases.
  • Document the end-to-end architecture of the solution.
  • Understanding and being able to translate data logic and data transformations.
  • Assisting the QA and UAT teams during testing phases of the project / sprint and supporting Development teams in resolving any bugs that arise.
  • Assisting with Scrum ceremonies and driving ongoing Sprint Planning and Backlog Refinement sessions.
  • Coordinating meetings with various business unit subject matter experts to solicit and cross-reference business and functional requirements.
  • Resolving any Production issues or data quality inquiries with Business and Development teams through investigation into the root causes
  • Familiarity with using JIRA or equivalent software to document and track user stories.
  • Excellent interpersonal skills and ability to thrive in a collaborative environment.
  • Goal-orientated, self-motivated and adapts to changing situations and requirements.
  • Strong organizational and analytical skills.
  • Bachelor's degree or higher degree in technical field or equivalent.

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