Business Analyst

The Department of Information Resources (DIR) requires the services of 1 Business Analyst 3, hereafter referred to as Worker, who meets the general qualification of Business Analyst 3 and the specifications outlined in this document for the above-named customer.

Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

The Department of Information Resources (DIR) requires the services of a Business Analyst 3 hereafter referred to as Worker, who meets the general qualification of Business Analyst 3, Emerging Technologies and the specifications outlined in this document for Health and Human Services Commission (HHSC) Information Technology.

All work products resulting from the project shall be considered works made for hire and are the property of the HHSC. HHSC may include pre-selection requirements that potential Vendors (and their Workers) submit to and satisfy criminal background checks as authorized by the Texas law. HHSC will pay no fees for interviews or discussions, which occur during the process of selecting a Worker(s).

HHSC IT is continuing to develop an Enterprise Information Management (EIM) system under the Performance Management & Analytics System (PMAS).

This development effort will utilize an agile methodology based upon the approach currently in use at HHSC for the Performance Management & Analytics System (PMAS).

As a member of the agile development team, the worker responsibilities may include:

Overview

The Worker will serve as a senior Metadata Ingestion Analyst and a critical liaison between technical IT and non-technical program staff working with complex technical data sources across the Health and Human Services (HHS) departments and agencies. This role empowers HHS staff to effectively determine business and technical glossary definitions for developing agency reporting and strategic decision-making. The ideal candidate has strong analytical skills, a deep understanding of HHS programs and data, strong history of metadata acquisition, analysis and enrichment, with exceptional communication abilities to bridge the gap between technical data systems and operational users in the emerging context of AI.

Responsibilities

" Strategic Liaison and Translation

o Work with program areas, project sponsor and system SMEs to connect EIM cataloging and lineage systems to source systems in IT.

o Automate regular collection and updates to agency metadata for high value data assets.

o Explain technical findings and data limitations in simple, non-technical language to end-users.

" Data Reporting and Visualization

o Extract, integrate, and analyze metadata from multiple complex internal and external sources to support HHS program needs.

o Collaborate with end-users and performance analysts or IT internal leaders to create visualizations for enrichment progress and official reporting.

o Provide subject matter expertise on validating output from AI, particularly with respect to identifying and mitigating hallucinations.

o Ensure all data outputs adhere to agency reporting standards, data governance, and compliance regulations.

" Data Literacy and Training

o Champion data glossary literacy across the organization by developing and conducting training sessions for non-technical staff.

o Create clear, comprehensive documentation and tutorials on using glossary tools for data synthesis.

o Promote a data-driven culture by enabling and empowering all employees to effectively utilize metadata and AI.

" Collaboration and Problem-Solving

o Work closely with data engineering, IT, and Program teams to troubleshoot metadata-related issues and address inconsistencies and mitigation strategies.

o Provide expert guidance to program staff on interpreting data trends and answering complex data questions.

o Stay up to date on new AI and metadata analysis tools and techniques to continuously improve data glossaries, data quality and reporting.

" AI Prompting and Data Synthesis

o Develop and refine effective AI prompts and query strategies to retrieve and synthesize metadata accurately from complex data domains.

o Guide non-technical users in crafting precise prompts to get the glossary data they need, ensuring fidelity and accuracy.

o Develop a library of standardized prompts and query templates for common reporting needs.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years	Required/Preferred	Experience
8	Required	Experience gathering business requirements and translating complex metadata acquisitions and operational requirements into clear, actionable access paths for data glossaries for complex analytics
8	Required	Experience explaining technical findings and data limitations in simple, non-technical language to end-users and leadership.
8	Required	Experience in a complex data analysis, senior business/systems analyst, and/or data liaison role.
8	Required	Strong experience with SQL for data extraction, manipulation and enrichment.
8	Required	Experience collaborating with end-users and performance analysts or IT internal leaders to create and validate glossaries for analytics development and business data lineage analysis.
8	Required	Excellent communication, presentation, and interpersonal skills.
5	Preferred	Experience with Business Intelligence/Data Warehouse
5	Preferred	Experience acting as the primary point of contact for program staff with metadata/glossary needs for analytics projects
5	Preferred	Experience working in a health and human services or similarly regulated environment, with a strong understanding of agency metadata requirements.
5	Preferred	Experience with data governance and data quality principles
5	Preferred	Experience with data glossary tools such as Informatica Enterprise Data Catalog (EDC and Axon Data Governance.
2	Preferred	Experience championing data literacy across the organization
2	Preferred	Experience training and mentoring staff with varying levels of data literacy.
1	Preferred	Experience with AI prompt development

***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen s client, allowing the user access to the required systems and technology.***