Box Office Ticket Associate | Part-Time | Palm Springs Plaza Theatre

Overview: The Box Office Ticket Associate works under the supervision of the Box Office Supervisors, assisting guests in purchasing tickets, resolving guest issues in accessing digital tickets, and answering event questions, all while providing excellent customer service. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group:

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Overview:

The Box Office Ticket Associate works under the supervision of the Box Office Supervisors, assisting guests in purchasing tickets, resolving guest issues in accessing digital tickets, and answering event questions, all while providing excellent customer service.

 

This role pays an hourly rate of $20.00.

 

Benefits for Part-Time Roles: 401(k) savings plan and 401(k) Matching. 

 

This position will remain open until December 31, 2026.

Responsibilities:

• Selling event tickets using Ticketmaster's TM1 platform
• Dealing with customer issues at the box office
• Answering and returning phone calls to answer ticket-related questions
• Understanding Plaza Theatre's digital ticketing platforms to help guests who cannot locate their tickets or whom struggle with the technology of digital tickets
• Provide excellent customer service

Qualifications:

• 1‐2 years experience in an office setting or similar preferred
• Ability to perform effectively under stressful situations
• Ability to define, analyze, and solve problems
• Ability to coordinate box office procedures with other staff
• Ability to work variable hours, including evenings, weekends, and holidays
• Ability to communicate effectively both verbally and in writing
• Ability to safely and accurately handle and account for large sums of money
• Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters
• Ability to maintain an effective working relationship with other staff, event promoters, and the general public
• Proficient with operating modern office equipment, including computers

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.