| Location | West Norriton, PA |
Billing Supervisor at Quest Diagnostics
Alert: Scammers may offer fake Quest jobs using LinkedIn and other platforms. Click here to learn more.
Skip to main content
Career areas
Phlebotomy Laboratory Specimen processing Drivers Transportation and logistics Customer Service Per diem and on call
Sales Technology Corporate Medical, scientific, and R&D Internships All jobs India based jobs
Who we are
Culture Benefits Upcoming events
What we do
Innovation and insights Start your career with Quest Veterans at Quest Job seeker resources
Job alerts Saved jobs My profile Current employees
Search
Search by Keyword
Search by Location
5 miles 15 miles 25 miles 35 miles 50 miles
Radius
Search
More: Impact Discover a role that empowers some of life's most important healthcare decisions.
Billing Supervisor
Apply Save roleSaved role
Category Corporate Location West Norriton, Pennsylvania Job function Finance Job family Billing
Shift Day Employee type Regular Full-Time Work mode Remote
Job DescriptionBilling Supervisor - Bilingual (English/Spanish) | Monday to Friday, flexible to work an 8-hour shift, between the hours of 8:30am - 8:00pm EasternUnder the direction of the manager /director, as a Billing Customer Service Supervisor, you will lead day-to-day patient engagement, including overseeing and mentoring a team of call center agents, including team leadership and development, quality assurance, and performance management; operational management including driving department and team metrics, workforce adherence and service levels in real time; patient escalation handling, including the primary escalation point for unresolved patient complaints and complex inquiries; regulatory compliance, including adhering strictly to healthcare privacy laws like HIPPA and internal service standards; and cross-departmental collaboration to resolve inquiries from patients, physicians and insurance providers. This is no small opportunity. This is where you can bring your compassion for others while building your career.The successful candidate must be able to work the following hours and schedule:This position is full-time (40 hours per week) Monday - Friday, and must be flexible to work an 8-hour shift between 8:30am - 8:00pm Eastern. It may be necessary, given the business need, to work more than 40 hours during peak times of the year as well as possible weekends. This position is primarily remote, however, you may be needed go into the office/travel as needed for training, meetings, etc., depending on business needs. Pay: $52,800+ per yearSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours • Best-in-class well-being programs• Annual, no-cost health assessment program Blueprint for Wellness• healthyMINDS mental health program• Vacation and Health/Flex Time• 6 Holidays plus 1 "MyDay" off• FinFit financial coaching and services• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service• Employee stock purchase plan• Life and disability insurance, plus buy-up option• Flexible Spending Accounts• Matching gifts program• Education assistance through MyQuest for Education• Career advancement opportunities• and so much more!Responsibilities: Manage phone metrics and ensure team is handling calls with a focus on first call resolution.Work with Workforce Management ensuring all calls in queue have been answered and provide assistance to agents completing calls.Ensure best practices are followed to handle all call types related to bill balances, adjustments/refunds, payment plans, credit card payments, patient pricing, billing insurance, and other patient concerns. Work well with peers and be able to lead a team to successfully meet department metrics.Must be able to multi-task and ensure all deliverables are met timely.Ability to teach direct reports the functionality of the billing system and collection process.Ability to effectively handle escalated callers directly and/or coach agents and group leads to effectively handle escalated callers.Needs to be technically savvy and be able to lead the team on new and improved tools for better outcomes.Ability to research issues and provide guidance and feedback to the team to assist in resolving complex billing issues and customer complaints to ensure all steps are followed for full resolution.Manage attendance, leaves of absence and approve payroll timesheets in a timely manner.Provide development plans and engage team on performance management steps when required.Deliver timely coaching and performance reviews to staff.Must have excellent written and oral communication skills.Candidate must have excellent follow up skills.Manage and guide a team of approx. 15-18 representatives.You will leverage your skills and have the ability to:Multi-task and work independently and as part of a teamDemonstrate excellent communication, organization and problem solvingAdapt to change in a fast-paced environmentJoining a cross-functional focused team with many opportunities for cross-training and skill/career developmentYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Qualifications: Preferred Qualification:Bilingual in Spanish and English and fluent with medical terminology in both languages.Bachelor's degree or higherKnowledge and experience working in Microsoft applications (Word, Excel, Outlook, Teams and PowerPoint).Soft Skills:Demonstrated problem solving and analytical skillsProven ability to handle multiple tasks and meet deadlines within standardsAdaptable and flexible with the ability to accept, create and manage changeExcellent interpersonal and communication (including excellent verbal and writing skills)60880Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Share this job
Facebook X LinkedIn Email
Explore this location Explore
"I love working here because Quest has been my second family and second home. I''ve experienced a wholesome work environment, and good management."
Featured Jobs Recently Viewed Jobs Saved Jobs
Phlebotomist II Kingsport, Tennessee 08/14/2026
Lab Assistant (Specimen Technician III) Murfreesboro, Tennessee 08/14/2026
Phlebotomist I Poulsbo, Washington 08/14/2026
No jobs have been saved.
No jobs have been saved.
What it's like to work here
Culture Our people contribute to fostering an inspiring and supportive workplace where we empower better health for our customers every day. Through our 11 Employee Business Networks (EBNs) employees can grow, connect, and contribute with professional development, mentorship, EBN program offerings, and community engagement. Each of our Quest Employee Business Networks is open to all employees. View more
Benefits We strive to ensure our people live a healthier lifestyle by offering programs and solutions that help you take care of yourself and those you love. Find out how our benefits give you everything you need to live your best life. View more
Corporate Social Responsibility Report We''re committed to promoting a healthier world, creating an inspiring workplace, and building value for all stakeholders. Discover how we''re making this happen in our annual reports. View more
Job Seeker Resources | Quest Diagnostics No matter where you are in your journey with us, you''re probably curious about our hiring process. With that in mind, check out some of the most frequently asked questions we get from candidates below. View more
Upcoming events | Quest Diagnostics Our events are the perfect way to meet us and discover more about what it means to choose a career with Quest. Here's the place to keep your calendar up-to-date with all the details of our upcoming virtual and in-person events. View more
Innovations and Insights | Quest Diagnostics We're a customer-first organization dedicated to creating a healthier world. We offer an environment that encourages curiosity. Ready to collaborate with us? Explore the areas below or search all open jobs to discover your next meaningful and challenging role. View more
Students & early career | Quest Diagnostics Whether you are transitioning from high school, college or to civilian life after serving in the military, we have programs that can help you reach your goals - and share in the incredible work we do. At the same time, you'll be able to enjoy the satisfaction that comes with joining a network of 50,000 brilliant minds united by a shared passion to build a healthier future. View more
Load more
Why get job alerts? To stay in touch with us, we encourage you to sign up for our job alerts. Once registered, we'll match you with current and future career opportunities. You'll also receive updates about Quest news, events, and other exciting opportunities. Sign up today!
Equal employment opportunity
Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.
Our company Equal opportunities E-Verify Know your rights NLRA employee rights Los Angeles County FCOE
Our company
About us How we operate What we do Corporate responsibility Culture and belonging Actions and insights Suppliers Shop tests
Locations Careers Investors Specialty labs Newsroom
Connect With Us
Facebook X YouTube LinkedIn Instagram
Site map Privacy Terms Cookie Notice Contact us Language assistance / non-discrimination Asistencia de idiomas / Aviso de no discriminación / Privacy Shield Accessibility
Quest, Quest Diagnostics, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics. All third-party marks- and -are the property of their respective owners. 2026 Quest Diagnostics Incorporated. All rights reserved. Image content features models and is intended for illustrative purposes only.