The Staff Pad is proud to partner with
a leading healthcare organization in Lawrence, MA and we are seeking a
full-time Receptionist to support a Primary Care and Community Geriatrics
practice.
This role is an integral part of the
healthcare team and is responsible for providing a welcoming patient experience
while supporting the smooth day-to-day operations of the practice.
Schedule: Full-Time
What
You'll Do
Key
Responsibilities
- Greet and welcome patients, visitors, and business
representatives and direct them to the appropriate team member
- Answer incoming calls, respond to routine
inquiries, and route calls as appropriate
- Take messages and forward calls to voicemail or
the appropriate staff member
- Monitor staff locations to help facilitate smooth
communication and clinic operations
- Maintain a clean, organized, and welcoming waiting
room
- Support patients experiencing concerns or
disruptive behaviors using active listening and de-escalation techniques,
escalating issues to the appropriate clinical leadership when necessary
- Provide intake services for new and established
patients and direct them to the appropriate healthcare team member
- Assist patients with intake documentation and
other required paperwork
- Schedule, coordinate, and manage patient
appointments, including recalls and follow-up visits
- Answer routine patient questions and assist
patients in accessing appropriate healthcare or community services
- Maintain and update electronic patient records in
the Athena EMR
- Provide clerical and administrative support to the
healthcare team, including preparing reports, letters, notices, and
scanning documents
- File, organize, and archive patient records to
ensure information can be located and retrieved efficiently
- Enter and maintain accurate patient information in
the electronic medical record
- Help ensure the smooth operation of the reception
and administrative areas
- Identify barriers to providing quality service and
proactively communicate potential solutions
- Support patients, colleagues, visitors, and
community partners in accessing the information and services they need
- Perform other related duties as assigned
What
We Are Looking For
- Fluency in Spanish is required
- Strong customer service and communication skills
- Professional, welcoming, and patient-focused
approach
- Strong organizational and time-management skills
- Ability to maintain confidentiality and handle
sensitive patient information appropriately
- Ability to work effectively as part of a
multidisciplinary healthcare team
- Strong attention to detail and accuracy when
handling patient information and documentation
- Ability to remain calm and professional when
assisting patients
- Previous healthcare, medical office, or
receptionist experience preferred
- Experience with an electronic medical record
system, preferably Athena, is a plus
What
You Can Expect
- Full-time position within a collaborative primary
care and community geriatrics environment
- Opportunity to work as an integral member of a
multidisciplinary healthcare team
- Patient-centered workplace focused on quality care
and positive patient experiences
- Supportive environment that values teamwork,
communication, and professional growth
If you
are a compassionate and organized professional who enjoys helping patients and
supporting a busy healthcare team, we encourage you to apply and join a
practice committed to delivering a positive patient experience and quality
care.