POSITION SUMMARY
Texas Inter-Faith Management/40i is a non-profit organization affiliated with The Inter-Faith Group (IFG), which is an alliance of seven independently operated non-profits that share a collective mission to create quality affordable housing and support services to families. Our team members are expected to embrace, exemplify and uphold our core values of Stewardship, Hard-working, Well-respected, Innovation, and Neighborly cooperation (SHWIN), in order to foster positive relationships both within the organization and with external stakeholders.
The Leasing Consultant will support the day-to-day operations of the community and assist the Property Manager with resident satisfaction, retention, leasing, renewals, rent collection, and other resident lifecycle activities. This position is expected to thrive in a changing environment, maintain strong customer service standards, and respond positively to unpredictable situations or challenges that may arise throughout the course of their work responsibilities.
Job Type: Full-time
Schedule: Monday-Friday, 8-hour shift.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist the Property Manager with the day-to-day operations of the property, including resident satisfaction, retention, and full resident lifecycle activities.
- Perform bookkeeping responsibilities, including rent collection, delinquency, and move-out statements.
- Lease available apartment homes as needed.
- Assist prospective residents throughout the leasing process.
- Renew existing leases.
- Clearly and effectively communicate with residents, prospective residents, employees, vendors, and supervisors in both written and verbal form.
- Maintain high customer service standards when interacting with residents and prospective residents.
- Conduct market research and monitor leasing activity.
- Assist with business outreach marketing, resident functions, and other promotional programs.
- Comply with all company policies and applicable health and safety rules and regulations.
- Maintain knowledge of and comply with Fair Housing laws and regulations.
- Support property operations as directed by the Property Manager.
- Perform additional duties as assigned.
KEY COMPETENCIES
- Customer Service Focus
- Organizational Skills
- Time Management Skills
- Communication Proficiency, both oral and written
- Initiative
- Multi-Tasking
- Sense of Urgency
- Attention to Detail
- Ability to work effectively in a fast-paced environment
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- A minimum of 3-5 years of affordable property management experience.
- Strong understanding of Low-Income Housing, HUD, Vouchers, and other funding sources, as well as compliance requirements related to affordable housing.
- Strong leadership qualities.
- Positive attitude and excellent customer service skills.
- Ability to multi-task while working in a fast-paced environment.
- Highly organized and detail-oriented.
- Ability to communicate effectively with residents, prospective residents, vendors, supervisors, and other employees.
- Ability to maintain professionalism while handling resident and leasing-related matters.
ADDITIONAL ELIGIBILITY QUALIFICATIONS
- Proficiency in Microsoft Office Suite.
- Demonstrates initiative and a sense of urgency in completing daily responsibilities and meeting deadlines.
- Must possess and maintain a reliable vehicle.
- Must possess and maintain a valid driver's license with an insurable driving record as a condition of employment.
Benefits:
- Employer paid Health, Dental, and Vision insurance
- 401(k) matching up to 5%
- Employee Assistance Program - available to employees and family members
- Flexible Spending Account - Medical or Dependent Care
- Disability and Life Insurance
- Generous PTO and Holiday package