Highlights
This role is responsible for managing customer relationships, processing orders from entry through fulfillment, resolving customer concerns, and supporting the sales team to deliver exceptional service. The ideal candidate is a proactive problem solver with strong communication skills, manufacturing experience, and the ability to build lasting customer relationships while thriving in a fast-paced environment.
Numbers & Facts
| Location | Cincinnati, OH |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1972 |
| Website | http://www.trakcincy.com/ |
Description
Bilingual/French Customer Service Representative
Setting/Hours: 100% In-Office | 8-5
Join trak group in partnering with a growing client in Cincinnati, Ohio thats expanding its Shared Services team.
Position Summary
We are seeking a bilingual Customer Service Account Specialist to serve as the primary point of contact for customers within an assigned territory. This role is responsible for managing customer relationships, processing orders from entry through fulfillment, resolving customer concerns, and supporting the sales team to deliver exceptional service. The ideal candidate is a proactive problem solver with strong communication skills, manufacturing experience, and the ability to build lasting customer relationships while thriving in a fast-paced environment.
Key Responsibilities
Serve as the primary point of contact (SPOC) for assigned customer accounts through phone, email, and other communication channels.
Support outside sales representatives by providing responsive customer service and account management.
Process customer purchase orders from order entry through fulfillment while ensuring accuracy and timely delivery.
Manage customer inquiries and complaints from initial contact through resolution while maintaining a high level of customer satisfaction.
Build and maintain strong relationships with customers and internal business partners.
Educate customers on products, services, and company processes to support their business needs.
Collaborate with the sales team to develop accurate sales forecasts and provide account updates.
Maintain accurate customer records and documentation within company systems.
Coordinate with cross-functional departments to ensure customer expectations and delivery commitments are met.
Continuously identify opportunities to improve customer service and account support processes.
Bilingual in French and English is required.
Associate's or Bachelor's degree in a related field is preferred.
Minimum of 2 years of customer service or account management experience.
Manufacturing industry experience is strongly preferred.
Excellent written and verbal communication skills in both French and English.
Proven ability to resolve customer issues professionally and effectively.
Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
Strong customer service mindset with exceptional interpersonal skills.
Customer-focused professional who thrives on building strong relationships and delivering exceptional service.
Self-starter with a strong sense of urgency and accountability.
Highly organized and able to effectively manage multiple priorities simultaneously.
Collaborative team player who works well across sales, operations, and customer support functions.
Strong communicator with excellent problem-solving skills and attention to detail.
Adaptable and proactive, with the ability to navigate a fast-paced manufacturing environment while maintaining a positive customer experience.
Comprehensive medical, dental, and vision insurance.
Flexible Spending Accounts (Healthcare and Dependent Care).
401(k) plan with company matching.
Paid time off and company-paid holidays.
Tuition reimbursement opportunities.
Life insurance and optional supplemental life coverage.
Short-term and voluntary long-term disability insurance.
Employee Assistance Program (EAP).
Employee product purchase discounts.
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
About Company
trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.
trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.
Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.
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