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Benefits Specialist (Health & Welfare & Retirement)

Axelon Services Corporation

New York, NY

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JOB DETAILS
SALARY
$60–$75 Per Hour
JOB TYPE
Full-time
SKILLS
Administrative Skills, Case Management, Communication Skills, Compensation and Benefits, Customer Relations, Detail Oriented, Documentation, Employee Benefits, HRIS/HRMS, Legal, Microsoft Office, Multitasking, Organizational Skills, Retirement Plan, Team Player, Time Management
LOCATION
New York, NY
POSTED
22 days ago
Pay Rate: $60 - $75 per hour Location: New York, NY Duration: 12 Months Responsibilities: Manage day-to-day employee benefit cases across Health & Welfare plans (medical, dental, vision, etc.) and Retirement plans (401(k), pension, Deferred Compensation Plans – basic to intermediate level). Research, track, and resolve cases efficiently and accurately. Escalate complex or sensitive issues to senior team members as needed. Support benefits administration activities and interpret benefit plans. Maintain complete and accurate case documentation in system tools. Respond to employee inquiries with professionalism and a strong customer focus. Communicate clearly regarding benefit options, processes, and next steps. Partner with team members to reduce case backlog and improve turnaround times. Collaborate with HR, legal, and payroll stakeholders to support effective handling of cases. Utilize HRIS and case management tools (e.g., Dovetail or similar systems). Identify and communicate recurring issues or process gaps. Requirements: Bachelor’s degree or equivalent experience preferred. Minimum 5 years of hands-on experience in employee benefits required, including Health & Welfare and/or Retirement plans. Demonstrated ability to manage benefit-related cases in a high-volume environment. Strong attention to detail and organizational skills. Ability to manage multiple priorities effectively. Proficiency in Microsoft Office and ability to quickly learn internal systems. Preferred Skills: Experience with both Health & Welfare and Retirement plans. Familiarity with 401(k), pension, or deferred compensation plans. Experience in benefits administration or HR shared services. Experience using case management systems. Strong problem-solving and analytical skills. Clear and professional communication. Customer-focused mindset. Ability to work independently with minimal supervision. Strong time management and adaptability in a fast-paced environment. Team-oriented with a willingness to support across functions.

About the Company

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Axelon Services Corporation

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