Administrative Skills, Analysis Skills, Case Management, Communication Skills, Compensation and Benefits, Customer Relations, Detail Oriented, Documentation, Employee Benefits, HRIS/HRMS, Legal, Microsoft Office, Multitasking, Organizational Skills, Problem Solving Skills, Retirement Plan, Team Player, Time Management
- Location: New York, NY
- Duration: 12 Months
Responsibilities:
- Manage day-to-day employee benefit cases across Health & Welfare plans (medical, dental, vision, etc.) and Retirement plans (401(k), pension, Deferred Compensation Plans – basic to intermediate level).
- Research, track, and resolve cases efficiently and accurately.
- Escalate complex or sensitive issues to senior team members as needed.
- Support benefits administration activities and interpret benefit plans.
- Maintain complete and accurate case documentation in system tools.
- Respond to employee inquiries with professionalism and a strong customer focus.
- Communicate clearly regarding benefit options, processes, and next steps.
- Partner with team members to reduce case backlog and improve turnaround times.
- Collaborate with HR, legal, and payroll stakeholders to support effective handling of cases.
- Utilize HRIS and case management tools (e.g., Dovetail or similar systems).
- Identify and communicate recurring issues or process gaps.
Requirements:
- Bachelor’s degree or equivalent experience preferred.
- Minimum 5 years of hands-on experience in employee benefits required, including Health & Welfare and/or Retirement plans.
- Demonstrated ability to manage benefit-related cases in a high-volume environment.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities effectively.
- Proficiency in Microsoft Office and ability to quickly learn internal systems.
Preferred Skills:
- Experience with both Health & Welfare and Retirement plans.
- Familiarity with 401(k), pension, or deferred compensation plans.
- Experience in benefits administration or HR shared services.
- Experience using case management systems.
- Strong problem-solving and analytical skills.
- Clear and professional communication.
- Customer-focused mindset.
- Ability to work independently with minimal supervision.
- Strong time management and adaptability in a fast-paced environment.
- Team-oriented with a willingness to support across functions.
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Axelon Services Corporation