Benefits Coordinator

Who We Are

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business - we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional employee and customer experience.

If you're ready to grow, you've come to the right place. With a true Growth Mindset, Ashley invests in developing future leaders and helps every team member learn from the best in the business.

Position Title

Benefits Coordinator

Position Overview

The Benefits Coordinator supports Ashley's Benefits team by delivering responsive, accurate support to employees across all company locations. This role assists with the administration of employee benefit programs, processes medical court orders and coverage verifications, maintains benefit information in HRIS systems, and supports key benefits-related transactions.

The ideal candidate is detail-oriented, organized, service-focused, and comfortable handling confidential employee information while providing professional customer service.

Key Responsibilities

Benefits Administration & Data Management

• Process medical court orders, national medical support orders, local municipality coverage verifications, and address verifications.
• Maintain employee benefit information in HRIS systems, including additions, deletions, changes, dependents, court orders, and voluntary benefits.
• Ensure all court orders, verifications, and employee benefit data are processed accurately and confidentially.

Employee Support & Customer Service

• Provide professional customer service to employees by phone and in person.
• Answer benefit-related questions and clearly explain processes, forms, and requirements.
• Assist with employee training on benefits-related topics and provide backup support to other team members.

Transaction Support & Reporting

• Support the Benefits team with life claim processing.
• Assist with 401(k) data transmissions and review 401(k) system error reports.
• Complete special projects and additional assignments as needed.

Team Collaboration & Continuous Improvement

• Participate in departmental meetings, training, and educational activities.
• Demonstrate the company's Core and Growth Values in the performance of all job responsibilities.
• Apply continuous improvement practices to enhance benefits processes, tools, and employee experience.

Required Qualifications

• Education:
• Associate degree in business or a related field, or equivalent related work experience.
• Experience:
• At least 6 months of benefits experience.
• Experience working with HRIS systems.
• Knowledge & Skills:
• Basic knowledge of health, dental, life, and disability benefit plans.
• Strong attention to detail and record‑management skills.
• Effective organizational, time‑management, analytical, and problem‑solving skills.
• Ability to work independently and collaboratively while managing multiple priorities within established deadlines.
• Ability to maintain confidentiality and respond professionally to employee questions or concerns.
• Proficiency with Microsoft Office, internet‑based tools, and general computer applications.
• Working knowledge of continuous improvement practices.

Schedule & Work Environment

• Flexibility to work extended hours when business needs require.
• Role is performed predominantly in a climate‑controlled office environment with standard lighting and moderate noise.
• May involve:
• Lifting and carrying objects weighing up to 25 pounds.
• Pushing or pulling loads weighing up to 40 pounds.
• Reasonable accommodations will be made for qualified individuals with disabilities.

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off (PTO); increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment.
• Dirty Fingernail: Takes full accountability for outcomes, not just tasks; inspects details and ensures data accuracy.
• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes.
• Growth & Results Focus: Keeps work aligned to enterprise priorities and drives measurable results.
• Culture of Leadership: Leads through influence, reliability, and example.
• Customer‑Centric & Boundaryless: Works across silos for the greater good of the organization.
• Operational Excellence: Demonstrates strong organizational discipline and attention to detail.

Employment Eligibility

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.