| Location | Cheyenne, WY |
Benefits and Eligibility Supervisor 2026-02383
Salary
$6,612.67 Monthly
Location
Cheyenne, WY
Job Type
Permanent Full-time
Job Number
2026-02383
Department
Department Of Family Services
Division
Economic Security Division
Opening Date
10/02/2026
Closing Date
Continuous
FLSA
Determined by Position
Job Classification
BEBP10
Description and Functions
Open Until Filled
GENERAL DESCRIPTION:
We are seeking a Program Manager to provide operational oversight for the Child Support Program (CSP). This position will work closely with the Child Support Administrator, CSP State Office team, and with field office staff to ensure the program is meeting Federal, State, and Department goals. This position will provide direct supervision of three (3) CSP State Office employees.
Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:
Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Public Service Loan Forgiveness (PSLF) eligibility
Retirement - Pension and 457(b) plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities
and MUCH MORE! Click here for detailed information, or you can watch this short video to learn about our benefits package!
Want to see the full value of your compensation beyond salary?
Explore our Total Compensation Calculator:compensationcalculator.wyo.gov
Human Resource Contact: Michelle Ramsey / michelle.ramsey@wyo.gov
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.
Program management and administration.
Develop policy, state plans, rules, and regulations based on federal and state laws through research analysis, design, implementation, and evaluation of current and proposed programs.
Review and interpret federal and state regulations, federal rules, legislative intent, agency mission and goals, and gubernatorial and administrative requirements, and apply these to contractors and field office staff.
Write and interpret policy and planning recommendations and ensure program compliance to avoid federal monetary penalties.
Responsible for the oversight of numerous CSP contracts.
Coordinate and maintain policy manuals.
Determine program goals and objectives, and chair committees/workgroups established to support the program.
Coordinate with agency personnel, contractors, and regional partners to identify and assess policy issues.
Provide input into strategic development, including coordinating and evaluating, and interpreting policy and planning recommendations; identify trends and changes.
Ensure federal and state requirements are met by developing and analyzing monthly and yearly reports.
Coordinate and provide information for computer programmers to ensure updates are continuously applied correctly.
Respond to questions regarding policy and procedure.
Assess compliance with federal and state regulations.
Complete required federal, state, and agency reporting requirements.
Train and/or educate CSP employees, contractors, and customers.
Identify and implement best practices in the field.
Responsible for budget/resource planning and analysis. Assures development of services and that service delivery aligns with customer needs.
Develop and implement quality assurance and quality improvement activities.
Provide assistance to customers and families; ensure coordination of services between the CSP state office, field offices, and community partners/contractors to meet customer needs.
Provide direct supervision, coaching, and professional development for CSP state office staff, fostering a collaborative and high-performing team environment.
Qualifications
PREFERENCES:
Preference will be given to those with a Bachelors Degree, a proven background in public administration or human services, specifically within child support or public assistance programs with leadership, strategic planning, organizational change management skills, and the ability to exercise independent judgment on high-impact, statewide issues.
KNOWLEDGE:
Knowledge of Child Support Program or other eligibility programs.
Project, grants, and contract management skills.
Knowledge of legal requirements and procedures relating to rule promulgation.
Skill in interpersonal skills relations, work management, and leadership, decision-making, oral and written communication, public speaking, and evaluations.
Skill in investigating, researching, interpreting, and applying rules and regulations.
Skill in organizational and time management.
Ability to adapt to and calmly manage frequent change.
Knowledge of computer delivery systems and other computer applications necessary for the job.
Skill in supervising and training staff on program requirements.
Knowledge of basic employee training procedures, practices, and methods.
Knowledge of federal and state laws, including the legislative process.
Knowledge of governmental strategic planning, budgeting practices, and financial transactions.
MINIMUM QUALIFICATIONS:
Education:
Bachelors Degree (typically in Management)
Experience:
1-2 years of progressive work experience (typically in Benefits and Eligibility) with acquired knowledge at the level of a Benefits and Eligibility Program Analyst
OR
Education & Experience Substitution:
4-6 years of progressive work experience (typically in Benefits and Eligibility) with acquired knowledge at the level of a Benefits and Eligibility Program Analyst
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
NOTES:
taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the
Department of Family Services, and the Federal Bureau of Investigation, for every successful applicant.
Supplemental Information
Agency number, name and division (This is used for recruitment purposes)
Click here to view the State of Wyoming Classification and Pay Structure.
URL: http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.
Employees enjoy:
Know your full value.
Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.
Explore your total compensation: https://compensationcalculator.wyo.gov/
WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.
Click here for detailed information or you can watch this short video to learn about our benefit package!.
01
(AA) Which of the following best describes your highest completed level of education to date or within the next three (3) months? (Transcripts may be required.)
02
(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3) months? (Transcripts may be required.)
03
How many years of relevant work experience or transferable skills do you have related to the job description?
04
Do you have experience in public administration or human services? Specifically, within child support or public assistance programs, with leadership, strategic planning, organizational change management skills, and the ability to exercise independent judgment on high-impact, statewide issues.
05
(AA) Describe your relevant experience below.
06
(A1) Where did you hear about this opportunity?
07
(A1) If you selected "Current State Employee" please provide the employees first and last name, and include the department they work for, if known. Please limit this response to only one employee. This employee may be eligible for a Referral Bonus.
08
(A1) If you selected Other, please tell us where you heard about this opportunity.
09
(AA) VETERANS PREFERENCE DISCLOSURE: Per Wyoming Statute, current employees of the State of Wyoming are not eligible for Veterans Preference. If you are not a current employee of the State of Wyoming, to be eligible to receive Veterans Preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application. * I have read and understand the Veterans Preference Disclosure and understand that, if claiming Veterans Preference, I must attach the appropriate supporting documentation to each application I submit in order to receive Veterans Preference.
10
(AA) VETERANS PREFERENCE: If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veterans military service, and wish to claim veterans preference, please attach the appropriate documentation substantiating your claim. Indicate below your appropriate veterans preference status. By requesting veterans preference, you are certifying that you meet the statutory requirements as described in the above disclosure.
11
(A2) Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume is not required and is not an acceptable substitution for a completed application. Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities at https://www.uscis.gov/e-verify. I have read and understand the above statement.
Required Question
Employer State of Wyoming
Address Human Resource Contact Information located in the
General Description Section
Statewide, Wyoming, 82002
Phone 307-777-7188
Website http://agency.governmentjobs.com/wyoming/default.cfm