Benefits Administrator

Artech LLC

TX, TX

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JOB DETAILS

SALARY

SKILLS

Accounting, Administrative Skills, Auditing, Billing, Brokerage, Business Administration, COBRA (Consolidated Omnibus Budget Reconciliation Act of 1985), Communication Skills, Compensation and Benefits, Customer Support/Service, Data Cleaning, Data Collection, Data Quality, Employee Benefits, English Language, Establish Priorities, File Maintenance, Finance, Flexible Spending Accounts, Government Reporting, HIPAA (Health Insurance Portability and Accountability Act), Human Resources, Identify Issues, Information Technology & Information Systems, Insurance, Interpersonal Skills, Microsoft Excel, Microsoft SharePoint, PHR (Professional in Human Resources), Payroll Tax, People Management, Problem Solving Skills, Quality Management, Record Keeping, Retirement Planning, Service Level Agreement (SLA), ServiceNow, Society for Human Resource Management (SHRM), Staff Training, Statistics, Team Player, Testing, Time Management

LOCATION

TX, TX

POSTED

4 days ago

Position Details:
Title: Benefits Administrator
Location: Austin, TX
Duration: 12 months
Pay Rate: $45.00/hr. on W2
Interviews are in-person
Job ID: 26-22492

Position Summary

The Benefits Administrator position is responsible for assisting, prioritizing and delivering the day-to-day operations of North American benefits programs (group health, dental, vision, short-term and long-term disability, life insurance, accident plan, flexible spending plan, retirement plans, EAP assistance, leave of absence etc.) including day to day interactions with external benefits vendors, facilitating and coordinating internal transactions including invoicing, participating in calendar governance activities (audit, government reporting, annual filings, etc.) and manage employees requests.

This position provides excellent customer service care and compassion to offer the best employee experience in meeting their needs and ensuring employees know/understand what benefits are offered by the company, answering any questions they have by communicating with insurance and savings providers to resolve issues. It includes to objectively clarify situation, identify problems, and work proactively on their solutions and sometime share difficult information.

The Benefits Administrator, as a member of the NORAM Center of Excellence for Compensation and Benefits, International Mobility and Immigration, will collaborate with North American HR Partners and People Support Service (PSS) to ensure alignment and co-execution of the implementation of Benefits (health, wellbeing, insurance, leave and EAP) policies and processes.

Essential Functions / Key Areas of Responsibility

Support core Benefits administration and operations

Maintain quality of our benefits data bases:
Work closely with the HRIS team to monitor the flow of benefit information including Workday, Benefit Solver, Fidelity, Sun Life, Homewood and payroll.
Ensure its timely, complete, and accurate maintenance.
Update and keep employee records
Monitor data cleaning, establish and maintain records, files and data resources. or update with providers (Workday, Businessolver, Fidelity, payroll..)
Handle any troubleshooting procedures
Secure our invoice processing externally and internally :
Process Benefit-related invoices as needed. Coordinate with Finance when necessary.
Partner with carriers, brokers, and internal finance accounting teams to gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans when needed

Provide Employee Support as such but not limited to:

Perform customer service functions by answering benefit-related employee requests and questions.
Escalation point for 1st Point benefit queries.
Advise employees of their benefit options direct or via PSS My system
Maintain Benefits websites and SharePoints.

Secure the reliability of our Benefits Payroll

Audit and ensure timely payment of monthly premiums and/or solve issues
Perform weekly audits of the benefit deductions for payroll.

Support the overall Benefits administration priorities such as but not limited
·       HIPAA : Plan and execute HIPAA training for the staff that touches benefits. This should be fully documented and completed by October of each year.
·       COBRA : Work with the COBRA Administrator to ensure timely notices when needed
·       Prepare data for the non-discrimination test and respond to census requests from vendors.

Support Wellbeing administration program

Participate in the creation and development of our new well-being platform. Promote Energize for Life throughout the year.
Ensure the administration of the program and check employees eligibility
Follow enrollment and participation statistics to identify possible improvement in communication plan
Update training materials (new employee guide, specific portal information update)
Create wellbeing/benefits related communication emails
Provide distribution list and necessary approvals to 1st Point HR (5 business days in advance requested)

Support 1st Point HR and this includes but is not limited to:

Respond to employees’ tier 2 and above Benefits related cases in required SLA’s.
Respond to specific benefits related questions that are out of PSS’s scope or knowledge.
Record personal info update/dependent info update in Benefit Solver that were not updated via the Workday integration, typically only override situation or non-integration fields
Verify QLE Pending Transactions (30 day deadline miss, eligibility verification approvals)
Troubleshoot HSA requests
Troubleshoot FSA requests
Assist for Retirement questions (retiree population questions - medical / pension payments)
Solve Wellbeing Questions/issues with guidance on how to complete benefits related forms (as needed)

Support the Leave of Absence employee process as a critical liaison and this includes but is not limited to

Coordinate with the LOA Administrator as needed for benefit portion of Leaves.
Prepare Direct Billing in coordination with BenefitSolver.
Maintain uniform consistent approach to issues. Document as necessary.
Facilitate the employee leave experience between the employee, the manager and the HR team

Minimum Requirements:

Bachelor’s degree in business administration, Human Resources or a similar field of study
5-7 years of experience as a Benefits Administrator
In-depth knowledge of different benefit plans
Hands-on experience with HR Information Center (Shared Service PSS utilizing ServiceNow)
Experience with creating SharePoint sites
Strong Excel skills
Strong communication skills including English (Written and verbal)

Preferred Qualifications
·       Hands-on experience with WorkDay
·       PHR or SHRM-CP (specifically) preferred
·       Understanding of Canadian benefits
·       Critical thinker and problem-solving skills
·       Team player
·       Good time-management skills
·       Great interpersonal and communication skills
Must have “Meets Regulatory Requirements” at top of Resume.

Potential for conversion
100% on site
Bachelor’s degree in HR or Business Administration or any 4-year degree plus 5+ direct experience in Benefits.
5-7 years dedicated benefits admin experience
PHR certification or SHRM-CP preferred
Workday experience is now preferred but not required.
Experience with Legal requirements; Annual enrollment; HIPPA; Non-discrimination testing for 401K & Flexible spending plans; NTD (non-discrimination testing has to do with making sure there is equity, such as execs are not getting preferential treatment.)
US and Canada benefits experience (The Canadian experience is a nice to have but should be pretty common).
Good work history
Any industry is applicable
Mgr does not want a junior person, needs a high level of maturity
Must have good comm skills written and verbal
Proficient in English (written and verbal)

Regards,
Alisha Keshri
Associate Recruiter
Artech Information System LLC
360Mt. Kemble Ave., suite 2000
Morristown, NJ 07960
Email:

Alisha.Keshri@artech.com

Benefits Administrator

Artech LLC

TX, TX

About the Company

Artech LLC

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