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Benefits Administrator

eTeam Inc.

Austin, TX

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JOB DETAILS
SALARY
$40–$45 Per Hour
SKILLS
Accounting, Administrative Skills, Auditing, Billing, Brokerage, Business Administration, COBRA (Consolidated Omnibus Budget Reconciliation Act of 1985), Communication Skills, Compensation and Benefits, Customer Support/Service, Data Cleaning, Data Collection, Data Quality, Employee Benefits, English Language, Establish Priorities, File Maintenance, Finance, Flexible Spending Accounts, Government Reporting, HIPAA (Health Insurance Portability and Accountability Act), Human Resources, Identify Issues, Insurance, Interpersonal Skills, Microsoft Excel, Microsoft SharePoint, PHR (Professional in Human Resources), Payroll Tax, People Management, Problem Solving Skills, Quality Management, Record Keeping, Retirement Planning, Service Level Agreement (SLA), ServiceNow, Society for Human Resource Management (SHRM), Staff Training, Statistics, Team Player, Testing, Time Management
LOCATION
Austin, TX
POSTED
4 days ago
Job Title: Benefits Administrator
Location: Austin, TX 78759
Duration: 06 Months (Possible conversion)

Job Description:
The Benefits Administrator position is responsible for assisting, prioritizing and delivering the day-to-day operations of North American benefits programs (group health, dental, vision, short-term and long-term disability, life insurance, accident plan, flexible spending plan, retirement plans, EAP assistance, leave of absence etc.) including day to day interactions with external benefits vendors, facilitating and coordinating internal transactions including invoicing, participating in calendar governance activities (audit, government reporting, annual filings, etc.) and manage employees requests.

This position provides excellent customer service care and compassion to offer the best employee experience in meeting their needs and ensuring employees know/understand what benefits are offered by the company, answering any questions they have by communicating with insurance and savings providers to resolve issues. It includes to objectively clarify situation, identify problems, and work proactively on their solutions and sometime share difficult information.

The Benefits Administrator, as a member of the NORAM Center of Excellence for Compensation and Benefits, International Mobility and Immigration, will collaborate with North American HR Partners and People Support Service (PSS) to ensure alignment and co-execution of the implementation of Benefits (health, wellbeing, insurance, leave and EAP) policies and processes.

Essential Functions / Key Areas of Responsibility:
  • Support core Benefits administration and operations.
  • Maintain quality of our benefits data bases:
  • Work closely with the HRIS team to monitor the flow of benefit information including Workday, Benefit Solver, Fidelity, Sun Life, Homewood and payroll.
  • Ensure its timely, complete, and accurate maintenance.
  • Update and keep employee records
  • Monitor data cleaning, establish and maintain records, files and data resources. or update with providers (Workday, Businessolver, Fidelity, payroll)
  • Handle any troubleshooting procedures.
  • Secure our invoice processing externally and internally:
  • Process Benefit-related invoices as needed.
  • Coordinate with Finance when necessary.
  • Partner with carriers, brokers, and internal finance accounting teams to gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans when needed.
  • Provide Employee Support as such but not limited to:
  • Perform customer service functions by answering benefit-related employee requests and questions.
  • Escalation point for 1st Point benefit queries.
  • Advise employees of their benefit options direct or via PSS My system.
  • Maintain Benefits websites and SharePoints.
  • Secure the reliability of our Benefits Payroll.
  • Audit and ensure timely payment of monthly premiums and/or solve issues
  • Perform weekly audits of the benefit deductions for payroll.
  • Support the overall Benefits administration priorities such as but not limited
  • HIPAA : Plan and execute HIPAA training for the staff that touches benefits. This should be fully documented and completed by October of each year.
  • COBRA : Work with the COBRA Administrator to ensure timely notices when needed
  • Prepare data for the non-discrimination test and respond to census requests from vendors.
  • Support company Wellbeing administration program
  • Participate in the creation and development of our new well-being platform.
  • Promote Energize for Life throughout the year.
  • Ensure the administration of the program and check employees eligibility.
  • Follow enrollment and participation statistics to identify possible improvement in communication plan.
  • Update training materials (new employee guide, specific portal information update)
  • Create wellbeing/benefits related communication emails.
  • Provide distribution list and necessary approvals to 1st Point HR (5 business days in advance requested)
  • Support 1st Point HR and this includes but is not limited to:
  • Respond to employees tier 2 and above Benefits related cases in My meeting required SLA s.
  • Respond to specific benefits related questions that are out of PSS s scope or knowledge.
  • Record personal info update/dependent info update in Benefit Solver that were not updated via the Workday integration, typically only override situation or non-integration fields
  • Verify QLE Pending Transactions (30 day deadline miss, eligibility verification approvals)
  • Troubleshoot HSA requests
  • Troubleshoot FSA requests
  • Assist for Retirement questions (retiree population questions - medical / pension payments)
  • Solve Wellbeing Questions/issues with guidance on how to complete benefits related forms (as needed)
  • Support the Leave of Absence employee process as a critical liaison and this includes but is not limited to
  • Coordinate with the LOA Administrator as needed for benefit portion of Leaves.
  • Prepare Direct Billing in coordination with BenefitSolver.
  • Maintain uniform consistent approach to issues.
  • Document as necessary.
  • Facilitate the employee leave experience between the employee, the manager and the HR team

Qualifications:
  • Bachelor s degree in business administration, Human Resources or a similar field of study.
  • 5-7 years of experience as a Benefits Administrator.
  • In-depth knowledge of different benefit plans.
  • Hands-on experience with HR Information Center (Shared Service PSS utilizing ServiceNow)
  • Experience with creating SharePoint sites.
  • Strong Excel skills.
  • Strong communication skills including English (Written and verbal)

Preferred Qualifications:
  • Hands-on experience with WorkDay.
  • PHR or SHRM-CP (specifically) preferred.
  • Understanding of Canadian benefits.
  • Critical thinker and problem-solving skills.
  • Team player.
  • Good time-management skills.
  • Great interpersonal and communication skills.

About the Company

e

eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1998
WEBSITE
www.eteaminc.com

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