Behavioral Health Program Coordinator

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Behavioral Health Program Coordinator - Romeoville

Position Highlights:

• Full-Time, 40 hours/week
• Hours: Monday-Friday, 8:00-4:30pm
• Location: Romeoville, IL
• Travel: As needed

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Under the direct supervision of a physician and the Director of Behavioral Health, the Behavioral Health Special Programs Coordinator is responsible for coordinating and providing Transcranial Magnetic Stimulation (TMS) Procedures, Spravato Services and coordinating health psychology services for patients referred and enrolled in these programs. This position supports patient education, preparation, scheduling, and documentation. The coordinator works closely with the providers and management to ensure the program and treatment is a smooth process for the patient and consistent with Duly quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Coordinate and support patients through Therapy (70%)

Explain the program to patients and/or family members; inform them of the various disciplines and treatments.

Collect and verify patient's information is correct and assist in benefit verification and/or prior authorizations.

Schedule and coordinate patient treatment.

Collaborate with providers and management to ensure continuous quality improvement.

Administrative Support (20%)

Maintain provider schedules in scheduling software and communication appropriately with providers

Ensure any durable medical equipment (DME) is being collected and/or charges/encounters are being documented appropriately.

Order supplies as needed to maintain the program.

Coordination of data and reporting.

Administration of TMS treatment plan (10%)

Participate as a member of the TMS treatment team by performing treatment.

Adhere to all treatment and documentation protocols for TMS.

Participate in ongoing train to maintain procedural skills.

EDUCATION:

• High school diploma or GED and completion of one of the following:
• Accredited Medical or Nursing Assistant Program or
• EMT-B
• Equivalent experience

EXPERIENCE:

• 1 year of medical experience

CERTIFICATION/LICENSURE:

• Must be obtained in the first 90 days*:
• CPR certification required (certification offered through Duly Health and Care)
• TMS Certification (certification offered through TMS vendor @ Duly Health and Care)

KNOWLEDGE SKILLS AND ABILITIES:

• Knowledge of common medical terminology and abbreviations.
• Team-oriented.
• Attention to detail and follow-through.
• Problem solving, lateral thinking and reasoning skills.
• Communication skills.
• Knowledge of windows applications for computers
• Understand and comply with HIPAA regulations
• Ability to work with patients of all ages with psychiatric conditions

The compensation for this role includes a base pay range of $16.30-$24.50/hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.