Loews Atlanta Hotel places team members in vibrant Midtown, steps from MARTA and major attractions. The hotel features 414 guestrooms, 40,000+ square feet of event space, Exhale Spa & Fitness Center, and a signature steakhouse and sushi restaurant in a sleek 26-story tower.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Pet Insurance
- Team Member Hotel Rates, other discounts, perks and more
- Uniforms provided with complimentary dry cleaning
- Discounted dry cleaning for non-uniformed Team Members
- On-site discounted garage parking
- Discounted MARTA transit pass program
- Complimentary meals in Team Member Café while working
- Benefits are subject to eligibility and may vary by position
What We're Looking For:
We are seeking a service-driven and detail-oriented Barista/Retail Attendant to deliver an exceptional guest experience in our Market Eleven and retail environment. This role blends quality food & beverage preparation, retail sales, and attentive service while upholding Loews Hotels' standards of hospitality, accuracy, and excellence.
Who You Are:
- Guest-Focused Professional: You take pride in creating welcoming, memorable experiences through attentive and friendly service.
- Detail-Oriented Operator: You demonstrate accuracy in cash handling, order entry, and inventory awareness.
- Knowledgeable Ambassador: You maintain a strong understanding of menu offerings, retail merchandise, and daily operating procedures.
- Action-Oriented Team Player: You collaborate effectively with teammates and contribute positively to a fast-paced environment.
- Reliable and Adaptable: You are flexible, dependable, and able to adjust priorities to meet business and guest needs.
- Veterans and military spouses encouraged to apply.
What You'll Do:
Guest Experience & Service Excellence
- Greet guests in a polite and professional manner in accordance with Loews Hotels standards.
- Accurately take and fulfill guest orders while anticipating needs and responding promptly to requests.
- Maintain current knowledge of all menu items, including ingredients, preparation methods, presentation, and timing.
- Provide excellent customer service while promoting, suggesting, and upselling food, beverage, and retail items.
- Ensure all food and beverage items meet quality, presentation, and brand standards prior to service.
Beverage Preparation & Food Support
- Prepare and assist with the presentation of beverages and food items as required.
- Assist with side work duties and preparation tasks to support daily service flow.
Retail & Merchandising Support
- Assist in the presentation, merchandising, and sale of retail items.
- Unpack, stock, rotate, and maintain retail and perishable inventory according to established guidelines.
- Assume accountability for assigned retail products and ensure displays remain clean and organized.
Cash Handling & Point of Sale Operations
- Accurately record guest orders and process transactions using the POS system.
- Collect payment via cash, credit card, or room charge in accordance with cashiering procedures.
- Complete end-of-shift revenue reporting and cash deposits, ensuring accuracy and compliance.
- Maintain responsibility for assigned bank and follow all cash handling policies.
Operational Standards & Team Collaboration
- Maintain cleanliness and sanitary conditions in all service, retail, and public areas.
- Notify leadership promptly of operational issues, guest concerns, or unusual matters.
- Promote teamwork and maintain positive working relationships with peers and management.
- Attend required meetings and training sessions; remain current on hotel information and updates.
- Follow all safety regulations, emergency procedures, and Loews Hotels policies and standards.
- Comply with uniform, grooming, and professional appearance guidelines.
Other Responsibilities
- Demonstrate regular and reliable attendance.
- Work a flexible schedule, including weekends and holidays.
- Ability to remain on feet for extended periods and perform repetitive physical tasks including walking, bending, squatting, kneeling, and twisting throughout the shift, with or without reasonable accommodation.
- Must be able to safely lift, carry, and move items weighing up to 25 pounds in a fast-paced retail/barista environment, with or without reasonable accommodation.
- Perform other duties as assigned.
Your Qualifications Include:
- Previous customer service and/or retail experience; Barista experience preferred.
- Excellent guest service, communication, and interpersonal skills.
- Basic computer and point-of-sale proficiency.
- Strong attention to detail with the ability to multitask in a fast-paced environment.