Bank Support Specialist I

This position provides administrative and operational support across multiple departments by ensuring critical information and documentation are processed, maintained, and distributed in a timely manner. The role contributes to compliance efforts, supports record retention and pre- audit activities, and helps facilitate smooth day-to-day operations throughout the organization. Success in this position requires strong attention to detail, organization, dependability, and the ability to manage multiple priorities while delivering a high level of internal customer service.

Essential Duties and Responsibilities

• Manage all incoming and return mail. This will include scanning, sorting, and delivering to departments in the PG Branch, HQ, and Gunn building. All in walking distance.
• Review new consumer deposit accounts to ensure compliance with regulations and Bank procedures
• Archive documents in Bank repository system based on document type
• Assist in gathering documentation for internal and external audits
• Other operational duties as needed

Qualifications and Skills

• Education: High school diploma or equivalent
• Experience: 1+ years in banking, customer service, or financial services.
• Technical Skills: Familiarity with digital platforms.
• Software Proficiency: Experience with Microsoft Office Suite.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to resolve customer issues efficiently and professionally.
• Customer Focus: Commitment to delivering excellent service and building relationships.

Company Culture and Benefits

As a community-focused financial institution, we pride ourselves on providing a supportive and innovative work environment. Our bank integrates fintech solutions to enhance customer experience while maintaining strong community values. We offer:

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
• Professional development and training opportunities
• Employee wellness programs and perks