Highlights
This role is responsible for handling incoming customer calls and providing accurate, efficient support for a variety of service and account-related inquiries. We are seeking professional and customer-focused Customer Service Representatives to join a fast-paced financial service center.
Numbers & Facts
| Location | South Jordan, UT |
| Job Type | Full-time |
| Salary | $22 Per Hour |
| Year Founded | null |
Description
We are seeking professional and customer-focused Customer Service Representatives to join a fast-paced financial service center. This role is responsible for handling incoming customer calls and providing accurate, efficient support for a variety of service and account-related inquiries.
The ideal candidate is professional, career-driven, adaptable, and committed to delivering World-Class Service with every customer interaction.
Job Responsibilities
- Handle incoming phone calls and assist customers with service-related inquiries.
- Provide accurate and efficient support while meeting established department performance metrics.
- Assist customers with Cash Management products and services, online banking/client website support, and mobile app inquiries.
- Respond to general account and financial-related questions.
- Navigate multiple systems and resources while assisting customers.
- Maintain a professional and positive approach during every customer interaction.
- Work effectively in a fast-paced, team-oriented environment.
- Adapt quickly to changing priorities, processes, and customer needs.
Qualifications
Preference will be given to candidates who meet at least one of the following criteria:
- College degree or college-level education
- Previous contact center or call center experience
Additional Requirements
- Strong verbal and written communication skills
- Excellent customer service and problem-solving abilities
- Ability to multitask and manage multiple systems simultaneously
- Strong attention to detail and accuracy
- Ability to work efficiently in a fast-paced financial services environment
- Professional demeanor and strong commitment to customer satisfaction
Skills
- Help Desk
- Telephone Skills
- Call Centers
- Resolve Customer Issues
- Customer Support/Service
About Company
Successful candidates will be highly professional, dependable, motivated, and comfortable working in a performance-driven environment. The ability to learn quickly, adjust to change, and consistently provide exceptional customer service is essential.