Bank Customer Account Representative

Who we are:

Cornerstone Capital Bancorp, Inc., headquartered in Houston, is a Texas-based financial services company dedicated to helping families, businesses, and communities thrive. Through its primary subsidiary, Cornerstone Capital Bank, the organization operates a community and business banking franchise alongside a premier national home lending, servicing, and home insurance platform-based financial services company dedicated to helping families, businesses, and communities thrive.

Guided by a core Mission, Vision and Convictions statement, Cornerstone operates 17 full-service banking locations across major Texas markets and more than 150 mortgage offices nationwide.  The company has served nearly 700,000 customers through its family of brands, including Cornerstone Home Lending, Roscoe Bank, Peoples Bank, Cornerstone Servicing, and Cornerstone Insurance. Supported by 1,600 team members, Cornerstone is consistently recognized as a Fortune-certified Great Place to Work® and a Top Workplace. 

Formed through the combination of Cornerstone Home Lending and The Roscoe State Bank, Cornerstone brings more than a century of experience and is the highest-capitalized new bank in Texas history.

Who we are looking for:
Responsible for processing all new account transactions by assisting customers in their selection of various accounts and financial services, and cross-selling the Bank’s products and services.

What you’ll do:

o Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers
o Provides efficient and courteous customer service, cross-marketing products and services to generate new business for the financial institution when appropriate.
o Opens and maintains accounts offered by the financial institution.
o Prepares and maintains account paperwork, including signature cards, check orders, transfers and service charges.
o Keep up-to-date on Peoples Bank product knowledge and be able to explain in detail all bank products and services available to the customers
o Responsible for collecting information and filing debit card disputes
o Update and process all documents pertaining to new and existing accounts
o Initiate debit card orders and perform data entry for card maintenance
o Process documentation and perform data entry for closed, lost, stolen or destroyed debit cards
o Follow established processes and guidelines in daily activities and adhere to all applicable laws and regulations.
o Conduct and process wire transfers and wire agreements
o Ensure customers walk away educated about account benefits
o Answer telephones and transfer calls to the appropriate person
o Process check orders
o Escalate customer issues to the appropriate staff and management for resolution as needed
o Represent the bank in a professional manner during and outside of office hours
o Demonstrate flexibility to perform every other duty as assigned

What you’ll need to be successful: 

Success in this job relies on your time management skills, organization, and positive attitude.  In addition, you’ll need the following qualifications:

o Good oral and written communication skills, as well as good product marketing skills
o Must be motivated, dependable and responsible
o Must be approachable and present a positive attitude
o Must be a self-starter and able to work independently possessing good effective time management skills and ability to organize and prioritize
o Highly reliable with the ability to maintain regular attendance and punctuality
o Sensitivity to confidential information is required
o Aptitude for conflict resolution and problem solving
o Ability to learn new systems quickly and effectively

Job Skills:
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions from both internal and external customers
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities
Influence: Possess the capacity to be aware of, control, and express emotions, and to handle interpersonal relationships judiciously and empathetically
Agility: Able to process information and move quickly through problem resolution
Communication Skills: Comfortable and confident proactively engaging with and in conversation with different audiences

Education and Experience:
o High School Diploma or equivalent
o Relevant experience in banking or financial services a plus
o Prior related office experience preferred

What we offer: 

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.

What to do next: If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're part of our Cornerstone family, we'll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone.