AV Desktop Technician

AV Desktop Technician

Position Details:

• Location: 42-09 28th street LIC (In-person).
• Duration: 1 Year.
• Hours per Week: 40.
• Interview Process: in-office, possibly two rounds.

Company Overview:
With an annual budget of $2.3 billion and more than 7,000 employees throughout the five boroughs, the New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic and cultural backgrounds. We're tackling a broad range of public health issues with innovative policies and programs and getting exceptional results, but our work is never finished. The breadth of our innovative programs provides the widest range of choices for every member of our team.
With grant funds from the Centers for Disease Control and Prevention (CDC), DOHMH is undertaking a new initiative that will meet critical infrastructure needs and make possible strategic investments that will have lasting effects on public health. Investments and improvements through this initiative will help modernize DOHMH's foundational capabilities and data infrastructure, enabling it to partner in complex health and health care environments and, in turn, support better public health outcomes, including COVID-19. This initiative supports larger efforts to rebalance investments in public health and more equitably serve communities and populations.

Program Description:
The agency is embarking on a data modernization initiative to accelerate its data strategy. During the COVID-19 pandemic, data was the life blood of the agency's response to making informed data-driven decisions and policies that directly impacts the lives of New Yorkers. These included operational data in our vaccination campaign at the Vaccine Hubs, distribution strategy throughout the city's vaccine infrastructure, as well as health equity data breaking down lab tests, positive cases, hospitalizations, deaths, and vaccination rates by age, place, and race. With grant funding support from the Centers for Disease Control (CDC), DOHMH is embarking on a data modernization initiative to move from siloed and brittle public health data systems to connected, resilient, adaptable, and sustainable systems. This initiative is not just about technology, but also about putting the right people, processes, and policies in place.
NYC DOHMH's modernization strategy focuses on key areas in data collection, storage, processing (including transformation, standardization, matching, deduplication), data integration and exchange, data analysis and data reporting and visualization.
The DMI initiative will allow DOHMH to build up foundational technology capabilities within the Division of Information Technology. This includes increasing capacity, knowledge, and experience with Azure cloud technologies within the broader NYC cloud and cybersecurity infrastructure and all within the context of public health.
The selected candidate will be an employee of Public Health Solutions, but work will be supervised by DOHMH. This is a grant-funded position ending in November 2027.

Summary of Position:
We are seeking a highly motivated and skilled Desktop Technician to provide on-site and remote technical support to our employees. The ideal candidate will be responsible for resolving a wide range of hardware and software issues, ensuring minimal disruption to business operations. This role requires excellent problem-
solving abilities, strong communication skills, and a commitment to providing outstanding customer service.

Job Duties:

• Maintain and update an accurate inventory of desktop equipment, ensuring proper asset management and adherence to company policies.
• Collaborate with cross-functional teams to plan and execute the setup and maintenance of audio-visual systems, including conference rooms, presentation equipment, and video conferencing solutions.
• Develop and implement best practices for AV system configuration, calibration, and troubleshooting to ensure optimal audio and visual quality.
• Conduct regular assessments of AV equipment, identifying opportunities for upgrades or replacements to meet evolving technological requirements.
• Serve as the primary point of contact for escalated technical issues, providing advanced troubleshooting and problem-solving expertise.
• Collaborate with vendors and external service providers to coordinate maintenance and repairs of AV equipment, ensuring minimal downtime and disruption to operations.
• Travel to different locations as required to provide on-site support, perform installations, and oversee AV system setups and upgrades.

Qualifications and Requirements:

• A four-year high school diploma or its educational equivalent approved by a State's Department of Education
• Four years of satisfactory, full-time experience in computer maintenance and repair, one year of which must have been in the supervision of staff performing computer maintenance and repair.
• Strong understanding of audio-visual systems, equipment, and technologies, including projectors, displays, video conferencing, and sound systems.
• Proficiency in troubleshooting desktop and AV-related issues, including hardware, software, and network connectivity.
• Excellent communication and interpersonal skills, with the ability to effectively interact with end-users, stakeholders, and vendors.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Willingness to travel to different agency locations as required.
• Motor Vehicle Driver License valid in the State of New York. Employees must maintain the license for the duration of their employment