Automation Services Manager

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers' and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability.  The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper. 

What R.E. Mason Offers Associates:

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

• Participation in the Employee Stock Ownership Program (ESOP)
• Retirement plan, including a Safe Harbor contribution
• Medical / Dental / Vision Insurance
• Employer paid Life Insurance and Long-Term Disability Insurance
• Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
• Paid Parental Leave
• Paid company holidays
• Career Development Program
• Retirement and Financial Wellness program
• Employee Assistance Program (EAP)
• Alternative/Hybrid Work Schedules

General Description

The Automation Services Manager is accountable for the planning, management, and leadership of the Automation Services Team located within a particular office. The Automation Services Manager is an active participant in project resource planning and provides support and guidance to the Technical Engineering Leads and project teams executing within their office location. The Automation Services Manager is an active member of the Automation Services Management Team, working to maintain standards for quality execution and to drive efficiency and high resource utilization.

Additionally, this position is responsible for the lead role in design, development, and implementation of our customers' automation systems during capital projects.  The Automation Services Manager will be a significant contributor and often the lead technical resource on customer projects.  They will deliver quality solutions and services to customers using the technologies provided by DeltaV and other Emerson solutions.    The Automation Services Manager will have close interaction with project management and account management to ensure that work is delivered within schedule and budget and with the high level of quality expected by our customers.  Additionally, the Automation Services Manager will provide mentoring and leadership to other engineers assigned to projects. 

The Automation Services Manager will also be expected to provide support to sales, generate estimates and proposals, and contribute to operations and project management functions. 

Specific Responsibilities

Engineering & Business Management Responsibilities

• Active participation in the resource planning meetings to align projected resource demands with development opportunities for engineering team members
• Work closely with the resource managers to allocate technical resources to sales support opportunities and estimating tasks as needed
• Work with Automation Services leadership to drive strategic company, department, and project objectives and communicate goals to Automation Services direct reports
• Participate in manager meetings
• Promote compliance with Project Management procedures, execution methodologies, and engineering standards within the Automation Services team
• Contribute to execution standards including configuration standards, FAT standards, documentation standards, and quality management system
• Identify opportunities for innovation and efficiency improvements within projects
• Participate in sales pursuit and proposal efforts

Personnel Management Responsibilities

• Develop and administer Career Development Plans for direct reports and propose opportunities and promotions for associates
• Provide performance feedback for direct reports, both through post-project reviews and monthly one-on-one coaching meetings
• Hold direct reports accountable for the achievement of objectives and for meeting the performance standards of the Automation Services team
• Understand and interpret company policies and manage employees within the boundaries of those policies
• Mentor and coach staff to foster skill enhancement, performance improvement, and regional development
• Contribute to department training
• Monitor utilization targets of direct reports and establish strategies to meet them
• Work with Human Resources, and Technical Engineering Leads to ensure active recruitment of engineering staff

Project Leadership / Implementation Responsibilities

• Work with the project manager to develop and maintain project schedules
• Distribute work amongst the project team in order to meet schedule
• Monitor project scope and identify and evaluate potential deviations
• Design process control strategies (continuous and batch)
• Implement control strategy configurations
• Write documentation for a variety of continuous, APC, and batch process control applications
• Support start-up and commissioning activities at customer sites
• Troubleshoot system hardware, software, network, and instrument bus technologies
• Contribute to company procedures and configuration standards
• Generate project configuration estimates and assist in the generation of proposal documents

Travel in North Carolina, South Carolina and Virginia – approximately 25%