Auto Glass CSR - Commission Experience Preferred

Chips Auto Glass is currently hiring customer service representatives to join our fast growing family. The Auto Glass Customer Service Representative is a service role that always puts the customer first delivering a critical first impression that sets appointments, quoting service, creating estimates, contacting insurance companies, and customers with estimates. Creating daily invoices and routing for the glass team.

A CLOSER LOOK BEYOND THE WINDSHIELD:

• Uses professional communication and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments.
• Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs.
• Provides solutions to resolve customer complaints and concerns over the course of the call (applying feature & benefits techniques to influence as appropriate and overcome objections) -- always presenting the most accurate product and service information.
• Maintains professional composure when actively asking customers for the sale or negotiating the price.
• Enters data into Tire Discounters' Point-Of-Sale system in real time, editing for accuracy during the call. Ensures daily work orders are set up, and vehicles are loaded, checked, and in transit in a timely manner
• Support the check-in/check-out procedures
• Manages work order assignments and routing of mobile jobs
• Ensures all work orders are properly accounted for and converted to invoices
• Provides world class customer service by responding quickly to client complaints/warranty issues
• Invoices work orders, enter parts into the system