Audience Experience Assistant

Department: Audience ExperienceStatus: Overhire / Per EventFLSA: Non-ExemptDepartment Head: Senior Director of Community Engagement and Audience ExperienceReports to: Associate Director of Audience ExperienceWHO WE AREArena Stage is the voice of American theatre resident in our nation's capital. WHAT YOU WILL DOThe Audience Experience Assistant provides essential administrative, logistical, and operational support to the Audience Experience Department, ensuring the efficient day-to-day execution of front-of-house operations.

Department: Audience ExperienceStatus: Overhire / Per EventFLSA: Non-ExemptDepartment Head: Senior Director of Community Engagement and Audience ExperienceReports to:  Associate Director of Audience ExperienceWHO WE AREArena Stage is the voice of American theatre resident in our nation's capital. Focused on American artists, our productions are innovative and representative of stories from across the country. We nurture new plays and reimagine classics. We celebrate our democracy and diversity through a multitude of voices in our productions and community engagement programs to inspire people to action.WHAT WE VALUEA work culture that values experimentation and collaboration.Excellence in all aspects of our endeavor.Diversity, Equity, Accessibility and Inclusion throughout the Organization and within our audience and the community.Community Service through education and public engagement.Lead effective partnerships and collaboration to serve artists and arts professionals.WHAT YOU WILL DOThe Audience Experience Assistant provides essential administrative, logistical, and operational support to the Audience Experience Department, ensuring the efficient day-to-day execution of front-of-house operations.Working closely with the Associate Director of Audience Experience, this role assists with scheduling, financial tracking, departmental coordination, and operational logistics. The Audience Experience Assistant increases departmental capacity, allowing leadership to focus on staff supervision, patron experience strategy, and cross-departmental collaboration.This position also supports Front of House operations as needed, including occasional shifts as a House Manager, reinforcing a seamless and high-quality audience experience.ESSENTIAL DUTIES AND RESPONSIBILITIESAdministrative & Operational SupportMaintains departmental scheduling, including House Manager and Audience Experience Associate shiftsCoordinates internal calendars, meetings, and FOH coverage needsMaintains departmental records, documents, and shared systemsSupport communication between Audience Experience and internal departmentsFinancial & ReportingAssist with processing invoices, expense reports, and departmental purchasesTrack departmental budgets and reconcile expensesGenerate and maintain reports related to staffing, attendance, and operationsFront of House Operations SupportSupport the execution of daily FOH operations as neededSupport House Management Team as neededAssist in coordinating accessibility services, including captioning and assistive devicesHelp maintain FOH materials, supplies, and wayfinding signageTraining & Usher CoordinationSupport usher onboarding and training logistics with House ManagementAssist in scheduling and coordinating training sessionsAssist with usher emails and processing exchanges and cancellations Cross Departmental CollaborationCoordinate with Front of House system and departmentsSupport VIP, donor, and special event logistics in collaboration with Associate Director of Audience EngagementPREFERRED QUALIFICATIONSPrevious experience in customer service, hospitality, retail, visitor services, or live event environments.Familiarity with accessibility tools or willingness to learn.Experience working in a fast-paced public-facing environment.PHYSICAL DEMANDS / WORK ENVIRONMENTMust be able to stand and move throughout the building for extended periods of time.Must be able to navigate stairs and public lobby spaces during active performance periods.Must be able to lift, carry, or move light materials related to guest service and lobby support.Work is primarily performed in public-facing theater and lobby environments with high guest volume and frequent activity. The Washington Drama Society, Inc., Arena Stage does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at hr@arenastage.org.

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