Associate Project Manager

Description

The Associate Project Manager is an entry-level project leadership role for individuals with prior implementation experience but new to formal project management. The position carries responsibility for managing Tyler software implementations, typically focusing on a high volume of small-scope projects. As experience with Tyler's processes grows, the Associate Project Manager progresses to owning full projects from contract signing through transition to support, ensuring successful client delivery and smooth handoffs.

Responsibilities

• Manage end-to-end implementation of Tyler software projects, including scope, schedule, budget, and resources.
• Lead project planning, kickoff meetings, client reviews, and ongoing status updates.
• Act as primary client liaison, ensuring communication, expectation management, and timely issue resolution.
• Oversee project deliverables, risks, and financials, including billing, forecasting, and reporting.
• Coordinate internal and client resources to achieve successful outcomes.
• Conduct business process reviews, fit/gap assessments, and guide clients through release planning.
• Ensure formal acceptance of milestones and smooth transition from implementation to support.
• Travel as required
• Oversee multiple implementation projects.
• Maintain/exceed billable goals, complete projects on schedule and within budget.
• Ensure projects meet client satisfaction.
• Orchestrate project processes and act as focal point between Tyler and the client.
• Direct influence on profit and loss.
• Increase profitability by minimizing the time and cost involved in implementing new accounts.
• Strengthen client relationships and support future sales opportunities through successful implementations and positive client references.
• Help reduce long-term support costs after client transition by ensuring effective project management.
• Learn Tyler's implementation processes, methods, deliverables, and contract terms.
• Manage multiple project activities on time and within budget, despite not having direct control over resources.
• Collaborate with clients, staff, and stakeholders to solve business issues and achieve goals.
• Provide input and support to project teams while handling risks and issues proactively.
• Communicate clearly, build rapport, and influence outcomes while adapting quickly to new information and developments.

Qualifications

• Bachelor's degree, or comparable work experience.
• Work toward and maintain PMP certification.
• Minimum 2 years of implementation experience.
• Software life cycle knowledge.
• Strong planning and organizational skills, with ability to follow through.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Proficiency with computers and exposure to IT infrastructure components.
• Proficient in Microsoft Word, Excel, and Project.
• Strong decision-making and problem-solving skills.
• Strong analytical ability, particularly in a technical environment.
• Valid driver's license and ability to travel.