Associate Director, Student Services

Announcement Details Open Date 03/12/2026 Requisition Number PRN44471B Job Title Associate Director, Student Services Working Title Associate Director, Student Services Career Progression Track F Track Level FLSA Code Administrative Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary VP Area Academic Affairs Department 00172 - College of Social Work-Dean Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range 47600 to 84249 Close Date 06/30/2026 Priority Review Date (Note - Posting may close at any time) Job Summary The Associate Director of Student Services for the College of Social Work provides strategic leadership for student services, including recruitment, admissions, orientation, academic and curricular support, internships, career preparation and degree completion. The role oversees BSW and MSW admissions, supports program growth, and manages internship infrastructure for the Health and Human Services (HHS) bachelor's degree. Additional responsibilities include graduate program administration, scholarship and tuition benefit oversight, staff supervision, and budget management. Responsibilities Lead CSW Student Services Serve as the Dean's delegate for student service needs, process student petitions Serve on the CSW Executive Committee and Dean's Cabinet Collaborate and meet regularly with the assigned Directors of Graduate and Undergraduate Programs, Director of Undergraduate Academic Advising, BSW and MSW Admissions Coordinators, Graduate Coordinators, and Academic Advisors Support CSW graduation coordination Administer Tuition Benefit Program and CSW Scholarship Program Ensure CSW students have access to proactive student support services, including: Provide oversight for MSW advising Supervise MSW and PhD Graduate Coordinators as well as BSW and MSW Admissions Coordinators Coordinate staffing and supplies for campus-wide events, including events related to recruitment, admissions, transfer success, and belonging Coordinate new-student orientations for BSW and MSW programs and assist students with admissions, registrar, income accounting, financial aid, making referrals to campus partners, when necessary Coordinate communication/marketing to promote CSW student services, including Navigate campaigns, marketing and communication requests, and special initiatives (i.e., Activate) Serve as the CSW Student Data Analyst In partnership with the CSW academic units and University Enrollment Management, anticipate student data needs related to recruitment, admissions, orientation, advising, persistence, curricular navigation, and graduation Develop and assess effective mechanisms for student data collection and dissemination to CSW leadership, academic advising, and career coaching Maintain effective data tracking and dissemination to support CSWE accreditation and reaffirmation processes Provide training for the effective use and analysis of student data Serve at the CSW liaison with UAIR Recruitment, Admissions, and Program Management Oversee outreach and recruitment for CSW degree and certificate programs Develop and expand recruitment strategies for BHC, SUDTTC, and HHS programs in collaboration with Enrollment Management Manage admissions operations for BSW and MSW programs, with multiple application cycles each year Provide curriculum and scheduling support for CSW degree and certificate programs Provide administrative and curriculum support for HHS program, with increased resources and strategic priority to ensure successful launch and growth Internship Leadership & Program Expansion Design and implement internship framework for HHS program, including policies, evaluation systems, placement processes, and quality assurance Develop and coordinate internship pathways for HHS students in a variety of Health and Human Services related settings Build and maintain partnerships with agencies, clinics, nonprofits, and community organizations Implement systems for student progress monitoring and issue resolution Ensure internship standards meet accreditation requirements for HHS specializations Expand recruitment and administrative management for HHS, BHC, and SUDTTC programs Build new agency relationships and experiential learning opportunities Maintain consistent communication with agency partners for continuous improvement Staff Supervision Provide leadership and supervision for MSW and PhD Graduate Coordinators as well as BSW and MSW Admissions Coordinators Set clear performance expectations and conduct regular evaluations Offer professional development opportunities and mentorship for team members Ensure effective workload distribution and operational efficiency Foster a collaborative and inclusive work environment Oversee Student Services Planning and Budget Forecast annual budget needs to implement CSW student services efforts Participate in annual CSW budget planning and Academic Enterprise Planning Monitor expenditures and ensure compliance with university financial policies Prepare budget reports and forecasts for leadership review Identify cost-saving opportunities and ensure efficient resource allocation Administer CSW student leadership programs: BSWSA, MSWSA, Phi Alpha Honor Society Serve as the advisor to the CSW student groups Coordinate with Student Leadership & Involvement Office to ensure CSW student organizations are properly categorized Coordinate Phi Alpha student selection process Prepare and disseminate an annual report of CSW student leadership programs Represent CSW on college & campus committees CSW College Council MSW & BSW Advisory Committees Academic Advising Standards Council General Education Curriculum Committee Additional committees as needed Minimum Qualifications Bachelor's degree in Business or Public Administration, a related area, or equivalency (one year of education can be substituted for two years of related work experience). Six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills also required. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Preferences Master's degree in Business Administration or related area preferred. Type Benefited Staff Special Instructions Summary Additional Information The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.eduhttps://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period. Posting Specific Questions Required fields are indicated with an asterisk (). Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education) Yes No How many years of progressively more responsible management experience do you have? Less than 2 years 2 year or more, but less than 4 years 4 years or more, but less than 6 years 6 years or more, but less than 10 years 10 years or more Do you have a Master's Degree in Business Administration or a related field? Yes No Applicant Documents Required Documents Resume Cover Letter List of References Optional Documents