The Associate Director of Experience Development & Execution leads the strategy to enhance client, partner, and member experiences within Health and Risk Solutions.
Responsibilities include leveraging listening tools, journey mapping, and design thinking to identify gaps, develop innovative solutions, and drive digital capabilities.
They collaborate across teams, manage vendor relationships, and coach staff to deliver measurable improvements in satisfaction, retention, and engagement.
The role requires 5-7 years of experience in project management, market research, or CX, strong communication, data analysis skills, and experience with journey mapping and design thinking.
It offers a dynamic environment focused on client-centered outcomes and growth, with a commitment to diversity, inclusion, and employee well-being.