Associate Customer Success Specialist Fixed Operations

CDK

Austin, Texas

JOB DETAILS
SKILLS
Automotive Industry, Benchmarking, Best Practices, Business Operations, CSS (Cascading Style Sheet), Cloud Computing, Communication Skills, Compensation and Benefits, Customer Acquisition, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Diversity, Documentation, Financial Operations, Maintenance Services, OEM (Original Equipment Manufacturer), People Management, Presentation/Verbal Skills, Reporting Skills, Sales, Software as a Service (SaaS), Webinar, Willing to Travel, Writing Skills
LOCATION
Austin, Texas
POSTED
2 days ago
Remote: Must live near a major airport and be able to travel up to 25% as needed

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary

The Associate Customer Success Specialist (Associate CSS) supports client adoption and satisfaction by delivering foundational product guidance, assisting with basic training, and documenting client engagements. Working closely with a Customer Success Specialist and Customer Success Manager, the Associate CSS helps customers achieve standard utilization benchmarks, escalates blockers appropriately, and contributes to measurable improvements in product usage and client outcomes.

Position Responsibilities & Essential functions
  • Partner with the assigned CSM/CSS to support best-in-class service for clients.
  • Provide guidance on navigating CDK systems
  • Deliver foundational product walk-throughs and basic workflow guidance for end users.
  • Follow established utilization benchmarks and guide customers on standard best practices to achieve them.
  • Assist with client training sessions (virtual and onsite), scaled webinars, and reference materials.
  • Document all client interactions, action items, and outcomes in internal systems with high accuracy.
  • Identify routine blockers and escalate promptly to CSS, Sr CSS, or Customer Care per guidelines.
  • Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics.
  • Support value conversations by reinforcing how standard features and workflows help achieve client goals.
  • Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports as requested.
  • Uphold CDK values: Stay Curious, Own It, Be Open, Create Possibilities.
  • Perform other related duties as assigned.

Qualifications
  • Strong written and verbal communication skill

    CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

    • Paid Time Off (PTO)
    • 401K Matching Program
    • Tuition Reimbursement

    At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

    CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

    Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

About the Company

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CDK