Associate Client Manager (Remote - US)

Associate Client Manager Overview:

ebbo is seeking a results-oriented Associate Client Manager who will support our client services team in managing and growing client accounts. This role partners closely with senior account leadership and cross-functional teams to deliver strong client experiences, support strategic initiatives, and drive account performance. The ideal candidate is organized, analytical, and thrives in a fast-paced, collaborative environment.

Responsibilities of Associate Client Manager:

• Support the management of assigned client accounts and maintain strong client relationships
• Collaborate with marketing, operations, finance, product, and business development teams to execute client strategies
• Prepare and present client reports, performance updates, and strategic recommendations
• Analyze account performance and identify opportunities for growth and optimization
• Coordinate marketing and promotional materials, including digital and client-facing assets
• Resolve client and operational issues through effective communication and problem-solving
• Manage multiple projects and priorities while meeting deadlines
• Assist with process improvements and internal operational initiatives
• Use AI and automation tools to streamline reporting, enhance client insights, and improve operational efficiency
• Travel as needed for client meetings and business support

Skills of Associate Client Manager:

• 23 years of experience in client management, account management, or related fields
• Bachelors degree preferred
• Strong organizational, analytical, and multitasking skills
• Excellent written, verbal, and presentation communication abilities
• Ability to work effectively across teams and build strong client relationships
• Proficiency in Microsoft Excel and PowerPoint
• Familiarity with AI productivity tools and the ability to leverage technology to improve efficiency and client outcomes
• Self-motivated, adaptable, and detail-oriented
• Ability to manage changing priorities in a fast-paced environment

Perks and Benefits of Associate Client Manager:

• Unlimited PTO, closing every Friday at 2pm (all year round) and a paid week off between Christmas and New Year's.
• Health Benefits: Medical, Dental, Vision, Disability, Life, Safe Harbor 401K plan with a 3% contribution from ebbo, 100% vested to you right away.
• Annual bonus and merit increases
• DEI Program and Wellness Program with great prizes.
• Every team receives an annual budget for training opportunities.
• Tons of opportunity for mentorship and growth (career trajectories for employees).

The base salary for this position is $60,000-$65,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the position, market considerations, budgetary considerations, tenure, and standing with the company (applicable to current employees), as well as the employees/applicants skill set, pertinent experience, and qualifications.

About ebbo

At ebbo, our focus is on our team members. Your growth and work/life balance are always top of mind. Youll be joining a company that values everyones input, rewards and recognizes exemplary work, prioritizes diversity, equity and inclusion and loves to have fun. Youll also be a part of a company that is constantly being recognized for excellence. We were chosen as a Connecticut Top Workplace ten years in a row, named one of Bostons Best & Brightest Top Company Cultures nationally and featured in Forbes, Fast Company, Glossy and Chain Store Age.

From a business perspective, ebbo is an all-in-one loyalty company. In addition to our suite of uniquely configurable loyalty solutions, ebbos data driven, full-service approach helps brands build customer engagement on repeat. ebbo also operates a direct-to-consumer business, called Clarus Direct. Learn more about us at https://www.ebbo.com/.

ebbo is proud to be an Equal Opportunity/Affirmative Action employer. As such we are collecting this data from applicants. Completion of this data is voluntary and will not affect your opportunity for employment or terms or conditions of employment. This data will be used for reporting purposes only and will be kept separate from all other personnel records and only accessed by the Human Resources Department. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by law.

Submissions are governed by ebbos Employment Privacy Notice and the Top Echelon Privacy Policy.

Department: Client Services

This is a full time position