Associate Bank Fraud Support Analyst

Iconma

Charlotte, NC
9 days ago

$14.92–$18.61 Per Hour

Highlights

Responsibilities: Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing client Bank Deposit accounts. Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing accounts.

Numbers & Facts

Location	Charlotte, NC
Industry	Management Consulting Services
Salary	$14.92–$18.61 Per Hour
Company Size	2,000 to 2,499 employees
Year Founded	2000
Website	https://www.iconma.com/

Description

Our Client, a Financial company, is looking for an Associate Bank Fraud Support Analyst for their Charlotte, NC OR Lewisville, TX/Hybrid location.

Responsibilities:

Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing client Bank Deposit accounts.
Thoroughly research incidents and/or allegations and interact with other departments of client Bank, Risk, Compliance and Legal.
Some interaction may be necessary with other companies or local, state, and federal authorities.
Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers.
Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other client Bank departments.
Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate.
Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing accounts.
Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures.

Requirements:

1+ year of experience in retail branch banking - Bank Fraud Preferred
1+ year of experience in Customer Service/Call Center environment (Preferred)
Knowledge of fraudulent banking transactions strongly recommended
Experience with Salesforce, WebCSR, FraudNet, Compass, and/or LexisNexis
Strong written and verbal communication skills.
Effective time management and organizational skills

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

Benefits

401K, Employee Referral Program, Life Insurance

About Company

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
Founded in 2000
2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.