Administrative Skills, Budgeting, Communication Skills, Customer Support/Service, Detail Oriented, Financial Transactions, Forecasting, High School Diploma, Hospitality and Tourism, Hotel Management Software, Interpersonal Skills, Leadership, Maintain Compliance, Microsoft Office, Office Management, Operations, Operations Management, Organizational Skills, Performance Analysis, Performance Reviews, Problem Solving Skills, Resolve Customer Issues, Safety Process, Safety Standards, Staff Motivation, Team Lead/Manager
Assistant Front Office Manager
Marriott Tampa Westshore
Location: Tampa, FL 33607
Job Description
The Assistant Front Office Manager at Marriott Tampa Westshore plays a key role in ensuring the smooth operation of the front desk and guest services. This position supports the Front Office Manager in delivering exceptional guest experiences by leading the front office team, managing daily operations, and maintaining high standards of customer service.
Key Responsibilities
- Assist in managing daily front office operations including guest check-in/check-out, reservations, and concierge services.
- Lead, train, and motivate front office staff to provide outstanding guest service and maintain Marriott brand standards.
- Handle guest concerns and resolve issues promptly to ensure guest satisfaction.
- Coordinate with other hotel departments to ensure seamless guest experiences.
- Monitor front office financial transactions and assist with budgeting and forecasting.
- Ensure compliance with Marriott policies, procedures, and safety standards.
- Support the Front Office Manager in administrative tasks and reporting.
- Assist in staffing, scheduling, and performance evaluations of front office team members.
Qualifications
- Previous experience in front office operations, preferably in a hotel environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to handle guest complaints with professionalism and tact.
- Proficient in hotel management software and Microsoft Office Suite.
- Detail-oriented with strong organizational skills.
- Flexible availability including weekends and holidays.
- High school diploma or equivalent; degree in Hospitality Management is a plus.
About Marriott Tampa Westshore
Marriott Tampa Westshore is a premier hotel located in the heart of Tampa, FL, offering exceptional accommodations and services to business and leisure travelers. We are committed to creating memorable experiences for our guests through outstanding service and a welcoming atmosphere.
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Columbia Sussex Corporation