Administrative Procedures, Administrative Skills, Budget Management, Coaching, Customer Support/Service, Data Analysis, Documentation, Higher Education, Organizational Skills, People Management, Performance Management, Process Development, Productivity Management, Program Evaluation, Progress Reports, Training/Teaching
LOCATION
Charlotte, NC
POSTED
30+ days ago
Summary
Assists with managing academic success initiatives and programs designed to promote student learning and retention, and maintains consistent and effective academic support services
Essential Job Functions
Proposes, develops, and implements academic support programs and services, including planning, administration, and evaluation of academic success initiatives
Collects, analyzes, and drafts data-rich reports on program effectiveness and satisfaction data and makes recommendations for streamlining processes
Provides guidance on university and department-specific software tools and processes system access requests, as appropriate
Evaluates, monitors, and reports on student progress by identifying and developing student success indicators
Participates on various committees and represents the department at on-campus outreach events
Collaborates with other university departments to collect, request, and/or analyze data relevant to implementing academic support initiatives
Maintains organized documentation of office administrative procedures
Assists in the preparation and monitoring of department budget
Supervises and develops the department staff, facilitating professional opportunities to improve individual capability and managing performance against job accountabilities, department goals and established university, campus and department policies and procedures
Supervises and manages student employees, as necessary, to enhance their academic and professional development
Performs other duties as assigned
Required Qualifications
Minimum of a master''s degree
Moderate amount of experience working in academic success programs, teaching, training, first-year student experience, college student transition programs or other related experience
Preferred Qualifications
Experience with academic success coaching or similar student support focused on academic skill development
Experience supporting, coordinating or providing tutoring or peer learning services in higher education
Please Note:
Qualified candidates must live or relocate to live within a daily commuting distance of the Charlotte Campus location upon hire.
Applications are accepted on an ongoing basis until job posting is closed.
Johnson & Wales University is an equal opportunity employer. The university does not illegally discriminate on the basis of any protected class. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnic and national origin, familial status, gender or gender identity, genetic information, military service, national origin, pregnancy and related conditions, race, religion, sex, sexual orientation, veteran status, or any other protected class.