Assistant Director of Occupancy Management and Information Technology

Position Details

Classification Information

Position Classification Title Student Housing Professional, Housing Officer/Residence Life FLSA Exempt Position Class 89634

Position Overview

Join the Ramily!

Join the Ramily!

Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina-known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

UNC System Employee Benefits Central

UNC System Retirement Benefits

WSSU Holiday Schedule

WSSU Discounts and Perks

Position Summary

The Department of Housing and Residence Life at Winston-Salem State University is excited to invite applications for the position of Assistant Director of Occupancy Management and Information Technology. This is an opportunity to join a collaborative team dedicated to enhancing the residential experience through strategic leadership and innovative technology solutions.

Assistant Director of Occupancy Management and Information Technology is a key leadership role within Housing and Residence Life, responsible for overseeing all aspects of occupancy planning, housing assignments, and data-driven decision-making through effective use of technology, primarily the StarRez Housing Management System. This role serves as the primary system administrator for StarRez and provides technical, analytical, and strategic support to ensure seamless housing experience for students and staff. This role has a dual reporting structure and is primarily located within the Department of Housing and Residence Life, with an additional reporting line to the Office of Information Technology.

The Assistant Director collaborates with university departments, including Information Technology, Institutional Research, Enrollment Management, and Facilities, to align housing operations with institutional goals. This position supervises occupancy workflows, ensures accurate and timely reporting, and leads process improvement initiatives leveraging housing data and system capabilities.

Key Responsibilities:

Occupancy Management & Housing Assignments

• Develop, manage, and monitor all housing assignment processes for academic year, summer, and break housing using StarRez.
• Oversee room selection, waitlist management, roommate matching, and reassignment processes.
• Analyze occupancy trends, forecast housing demand, and provide recommendations for space utilization and expansion planning.
• Collaborate with Admissions, Orientation, and Residence Life to coordinate timely student placements.
• Maintain data accuracy for housing assignments, billing, and student records across systems (e.g., Banner).

StarRez System Administration

• Serve as the primary administrator and subject matter expert for the StarRez platform.
• Design, configure, and maintain StarRez portals, workflows, forms, reports, templates, and automated processes.
• Lead StarRez-related projects including system upgrades, module integrations, and implementation of new functionalities.
• Provide training, documentation, and support for staff and end-users related to StarRez use.
• Ensure data integrity and system security protocols in coordination with campus IT and StarRez support.

Technology and Data Integration

• Act as the departmental liaison to campus IT and external vendors regarding housing systems and integrations.
• Support the integration and data flow between StarRez and university systems (e.g., Banner, Single Sign-On, payment systems).
• Use data visualization tools (e.g., Tableau, Power BI) to create reports and dashboards for senior leadership and operational needs.
• Provide statistical and analytical reports related to occupancy, assignments, retention, and housing trends.

Strategic Planning and Assessment

• Support strategic initiatives through occupancy analysis, space management, and system development.
• Participate in departmental and divisional assessment efforts by developing and analyzing surveys and reports related to housing satisfaction and utilization.
• Contribute to policy development and process improvements to enhance the residential experience.

Supervision and Collaboration

• Supervise the Coordinator(s) for Housing Assignments involved in housing operations, assignments, or data entry.
• Serve on departmental and university-wide committees related to technology, data management, and strategic planning.
• Collaborate with Facilities, Residence Life, Campus Police, and Business Services to ensure coordinated support for student housing.

Position Information

Position Number 166004 Working Position Title Assistant Director of Occupancy Management and Information Technology Building and Room No.

301 CF Thompson Center

601 Martin Luther King, Jr. Drive

Winston-Salem, NC 27110

Appointment Type Permanent Full-Time If Time Limited. No Appointment Length. 12

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies All - Emergency and Pandemic on site Normal Work Schedule

8:00 am - 5:00 pm and evenings

Monday - Friday, and some weekends

Department Required Skills

• Master's degree in Information Systems, Higher Education, Business Administration, or a related field.
• Minimum of 3-5 years of progressive experience in university housing or student affairs
• Strong technical skills including SQL queries, Excel, and data analysis/reporting tools.
• Excellent problem-solving skills and the ability to interpret and communicate complex data to varied audiences.
• Strong interpersonal, organizational, and communication skills.
• Demonstrated experience managing housing assignments, occupancy planning, or student housing systems.
• Proficient in Microsoft Office Suite
• Strong customer services skills in working with different populations

Preferred Years Experience, Skills, Training, Education

• 2 years of direct experience using and administering StarRez
• Experience with Ellucian Banner, Single Sign-On systems, and enterprise software integrations.
• Experience managing system implementations or upgrades, including project coordination and end-user training.
• Familiarity with FERPA, data privacy standards, and university housing policies.
• Knowledge of North Carolina information systems (e.g., Banner, StarRez, RMS Mercury)
• Knowledge of federal and state law in housing (e.g., Americans with Disabilities Act, Fair Housing Act)
• Experience in housing assignment-related work including housing applications and contracts
• Experience working in a computerized Housing Management System environment
• Familiarity with Maxient student conduct software

Required License or Certification Valid US Driver's License Yes Commercial Driver's License Required No Physical Required No List any other medical/drug tests required N/A

Posting Details

Posting Details

Internal Posting Only No Time Limited Position No Appointment Length Salary Commensurate with education and experience Open Date 07/31/2026 Close Date Open Until Filled Yes Special Instructions Summary

Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

Please Note:

• A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
• If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
• Salary will be determined based on competencies, equity, budget, and market considerations.
• Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
• Failure to complete the application completely may result in you not being considered for the vacant position.
• Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
• If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• How did you hear about this employment opportunity?
• Public Job Posting
• Internal Job Posting
• Agency Referral
• Advertisement/Publication
• Personal Referral
• Website
• Other

Applicant Document

Required Documents

• Resume
• Cover Letter

Optional Documents

• References List
• Unofficial Transcript