Assistant Director, Clinical Services

Overview

Catholic Charities of Buffalo is seeking a full-time Assistant Director, Clinical Services (Behavioral Health) for our Behavioral Health unit, Monsignor Carr Institute (MCI). The Assistant Director, Clinical Services, supports the Director of Behavioral Health in overseeing the administrative and clinical operations of the agency's behavioral health programs. This role is responsible for ensuring high-quality, compliant, and efficient delivery of outpatient behavioral health services while providing leadership and supervision to clinical staff. The Assistant Director plays a key role in program development, performance improvement, and day-to-day operational management.

Catholic Charities is non-profit human services agency that strives to empower individuals, children, and families across the eight counties of Western New York. For more than 100 years, Catholic Charities of Buffalo has provided HOPE to individuals and families of all faiths, backgrounds, and circumstances.

As the most comprehensive provider of human services in Western New York, Catholic Charities delivers wide-ranging programs to address systemic poverty, sudden financial crisis, hunger, behavioral health, workforce readiness, family stability, legal immigration and resettlement, and help for older adults. As a trauma-informed agency, we strive to support the total wellbeing of clients and employees.

Catholic Charities prioritizes wellness and diversity through various committees such as: CARE (Compassion, Acceptance, Respect for Everyone) Committee to create an inclusive environment where every individual feels seen, heard, and valued; Trauma-Informed Care (TIC) Committee to lead agency efforts in creating and maintaining a trauma-informed workplace; Wellbeing Committee to empower staff to reach their full potential through personal wellness and community support; and the Safety Committee to maintain a physically and psychologically safe and welcoming environment for all.

Job Responsibilities

Clinical & Program Oversight

• Supports oversight of clinical and administrative operations for behavioral health services, ensuring effective and efficient program delivery.
• Monitors and ensures high-quality treatment for clients with emotional, mental health, substance use, and psychological disorders.
• Assists in planning, developing, implementing, and evaluating behavioral health programs and services.
• Helps coordinate outpatient care services to improve client outcomes and quality of life.
• Maintains current knowledge of best practices, evidence-based interventions, and regulatory requirements in behavioral health.

Leadership & Staff Supervision

• Supervises clinical and support staff, providing guidance, coaching, and performance management.
• Coordinates staff schedules, caseload distribution, and resource allocation.
• Conducts performance evaluations and supports the professional development of team members.
• Promotes a culture of accountability, collaboration, and client-centered care.
• Compliance & Quality Assurance
• Ensures all services comply with Federal, State, and local regulations and standards, including OMH, HIPAA, and applicable accreditation bodies.
• Supports audit readiness and participates in internal and external audits.
• Implements quality assurance and performance improvement initiatives.
• Monitors documentation, service delivery, and billing practices for accuracy and compliance.

Operations & Administration

• Assists in making operational decisions to maintain smooth daily functioning of programs.
• Supports data tracking, reporting, and performance metrics to inform decision-making.
• Helps identify operational challenges and implement process improvements.
• Assists in budget monitoring and resource management.

Community & Stakeholder Engagement

• Collaborates with community partners, providers, and external agencies to ensure continuity of care.
• Serves as a point of contact for clients, families, staff, and external stakeholders as needed.
• Supports outreach and program promotion efforts to increase access to services.
• Maintains strong working relationships with internal and external partners.

Qualifications

• Master's degree in social work, Mental Health Counseling, Psychology, or related field
• Active NYS clinical licensure (LCSW, LMHC, LMSW, etc.)
• 5- 10 years of clinical experience
• 3-5 years of supervisory responsibility and leadership experience
• Extensive experience with OMH regulations and Medicaid Billing required
• Knowledge of private insurance billing required
• Must be able to travel to the various Behavioral Health locations
• Experience with 10e11 EMR system a plus
• Must be prepared to work a flexible schedule in order provide person-centered care

Why You'll Love Working Here

• 25 PTO days per year (Pro-rated based on first year start date)
• 15 paid holidays
• Comprehensive health, dental & vision offerings for full-time
• Employer-paid life insurance for full-time
• Ancillary benefit offerings for full-time
• Flexible Spending Account (FSA) option for full-time
• Health Savings Account (HSA) when electing a high deductible health plan for full-time
• Employer-paid Employee Assistance Program (EAP)
• 403b Retirement Plan (Eligible after first pay period) with employer contribution after six months

Applicants must reside in New York State to be considered.

Compensation range shown above may vary based on factors including but not limited to skills, education, location and experience.

As an Equal Opportunity Employer, Catholic Charities of Buffalo is committed to providing equal employment opportunities to all individuals, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Catholic Charities of Buffalo will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities, unless such accommodations would impose an undue hardship on the operation of the business. If you require reasonable accommodation during the application or interview process, please contact recruitment@ccwny.org.