Assistant Claims Support Manager
Bowhead Specialty, partnering with American Family (rated A XV by A.M. Best) is a best in class insurance underwriting operation focused on Management Liability, Excess Casualty, Errors & Omissions and Healthcare. Our company is dynamic and growing. We encourage those who join us to be active participants in building our future.
Position Summary
We are seeking an experienced and detail-oriented Assistant Claims Support Manager to support the daily operations of our Claims Support team. This role partners closely with the Claims Support Manager to ensure efficient claims administration, compliance, payment processing, reporting accuracy, and continuous process improvement.
Key Responsibilities
- Assist in leading, training, and mentoring the Claims Support team while promoting a culture of accountability and excellence.
- Support oversight of claims intake, setup, documentation, and assignment processes to ensure accuracy and timely handling.
- Monitor workflows, service levels, and operational performance to drive efficiency and quality
- outcomes.
- Conduct quality reviews and compliance audits, including OFAC verification and claims
- documentation oversight.
- Manage claims-related payment activities, vendor set up, deductible tracking, and payment
- reconciliation.
- Collaborate with Claims, Legal, Compliance, Audit, Actuarial, and Operations teams to resolve
- issues and improve processes.
- Assist with monthly reporting, performance metrics, and audit preparation.
- Support system enhancements, process documentation, and staff training initiatives, including
- Guidewire and other claims management platforms.
Qualifications
- 3+ years of insurance claims support, claims operations, or related experience.
- Prior leadership, supervisory, or team lead experience preferred.
- Knowledge of claims administration, compliance requirements, and payment processes.
- Experience with Guidewire or similar claims management systems is highly preferred.
- Strong organizational, analytical, and communication skills.
- Proficiency in Microsoft Office Suite, particularly Excel.