Assistant Branch Operations Manager

At ServisFirst, Our Name is Our Mission.

DUTIES AND RESPONSIBILITIES

The Assistant Branch Operations Manager is responsible for assisting the manager with overall responsibilities of the branch, including supporting sales goals; actively participating in selling and delivering all financial services provided by the Bank; managing the daily operations of the branch; resolving service related issues; promoting business for the Bank; and supervising the daily activities of branch personnel.

This position helps the branch deliver exceptional quality customer service through opening accounts, responding to client requests, resolving service issues, and providing work direction and coaching to other branch personnel as necessary.

The incumbent will:

• Review daily transactions to ensure accordance with rules and regulations of government agencies, regulatory bodies and securities exchanges
• Analyze operations to determine areas where cost reductions could be implemented or program improvements initiated
• Follow procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping
• Attend all sales and product knowledge training and promotional meetings offered in order to keep current on all issues
• Maintain knowledge of Bank policies and procedures
• Perform duties to satisfy auditing issues
• Ensure that all branch general ledger accounts are maintained and reviewed daily, and that cash is in balance
• Perform activities to deepen and enhance existing relationships as well as to establish new client relationships
• Train and keep personnel informed on operational issues
• Manage weekly personnel work schedules to ensure business needs are met
• Review and approve completed timecards to ensure that work times are recorded accurately
• Maintain and compile attendance records for all branch personnel
• Perform personnel actions including performance evaluations, disciplinary actions and interviewing candidates for employment; supervise the daily activities of the branch including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training
• Operate computer terminal or personal computer to process account activity, determining balances and resolving problems within given authority

Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.

Note: Additional duties and responsibilities may be assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent plus three (3) years of banking experience
• Personal Banking/New Account and supervisory experience preferred
• Knowledge of bank operations and products
• Knowledge of basic accounting
• Knowledge of and training on federal and state consumer compliance laws
• Ability to review account information and assess client needs to recommend appropriate Bank products, as demonstrated in previous banking position
• Experience using Microsoft Outlook, Word and Excel
• Excellent communication skills, as demonstrated in previous position interacting with customers
• Ability to give direction to branch personnel as needed, as demonstrated in previous leadership or supervisory role
• Excellent customer service skills

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

The physical requirements and environmental conditions of this position consist primarily of:

• Sustained standing and sitting
• Frequent use of PC, including typing or sustained attention to monitor
• Occasional presentations requiring public speaking to small groups
• Occasional lifting of basic office files or equipment up to 20 lbs
• Normal office environment with comfortable internal temperatures and low level noise

EOE/AA