American Heritage Credit Union, a $5 billion credit union, has an immediate opening for a Member Solutions Representative (Collector). This position is responsible for the control of delinquent loan accounts and pending late payment reminders. Makes follow-up telephone calls on delinquent loan accounts and maintains accurate records on delinquent loan accounts.
Responsibilities Include:
- Follow up on delinquent, high-balance, and credit balance accounts by phone and/or letter.
- Contact delinquent members by telephone and mail to determine the reasons for delinquency and assist them in developing plans to bring accounts to a current status.
- Notify co-signers regarding status of delinquent accounts.
- Update and log activity on accounts through delinquent loan recovery system.
- Apply loan payments to delinquent loans.
- Works directly with recovery companies to secure the credit union's collateral. Secures vehicle once in our possession.
- Secure credit bureau reports.
- Research payroll deductions, stops, start, and changes as they may affect the status of a loan repayment.
- Calculate and correct payments for error corrections on loan accounts.
- Skip traces on loan accounts and communicates with other institutions when they are skip tracing on members.
- Review loan applications and credit bureau reports for references and job information pertinent to the debtor.
- Prepare a detailed report of each delinquent account.
- Review loans for possible modification or extension due to a member's financial hardship.
Requirements Include:
- Minimum of 1 to 3 years' experience in a collection environment, preferably within a financial institution.
- Must be flexible and available to work evening and Saturday hours.
- Must possess excellent communication, problem solving and interpersonal skills.
- Must be proficient in the Microsoft Office package (WORD, EXCEL etc.)
- Knowledge of Akcelerant Collection Software a plus.
- Spanish speaking a plus.
Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.