About 12 Oaks Parking12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections and Competence - believing that how we treat people and how well we do our jobs are equally important.Our culture is built on three pillars:Our Actions - What we do daily to build connections and demonstrate competenceOur Opportunities - How we exceed expectations and develop our skillsOur Culture - The shared values that sustain relationships and reinforce excellenceThe RoleWe are seeking an experienced Area Manager to develop and lead valet teams in Birmingham. You will directly oversee and be responsible for account performance to achieve financial, guest satisfaction, and client satisfaction objectives. We provide first-class parking services and seek a friendly, outgoing individual with a desire to create a guest experience that exceeds all expectations. As the Area Manager, you will have oversight of the entire valet operation(s).What You'll DoOversee assigned valet operations, ensuring smooth and efficient performanceLead teams at multiple locations with a focus on operational excellence and outstanding customer service, fostering a productive, cooperative, and inclusive work environmentTrain team members on customer service, safety, and inclusion best practicesManage scheduling, overtime, tip reporting and timekeeping for associatesEnsure revenue collection procedures are followed and that payroll and accounting reports are on time and accurateBudget and create quotes for private events, as well as follow up on accounts receivablesMeet with potential clients for new business opportunitiesConduct interviews and hire team members. Coach, counsel and process terminations when appropriate, and ensure accountability in meeting performance expectationsPerform all duties in a timely and effective manner, following company policies and procedures to achieve operational objectivesBuild and maintain a courteous and professional working relationship with all customers, vendors, company subordinates, coworkers, supervisors, and managersRespond promptly to accidents, incidents, or safety concernsAddress client and team member complaints and resolve problemsBuild and foster client relationships and attend necessary client meetingsPerform other duties as assigned to support day-to-day operationsBe on call and available for problem solving (24/7 operation)Requirements2+ years previous parking management experience requiredCandidate must have a valid driver's licenseCandidate must be at least 18 years of ageCandidate must have a clean motor vehicle record12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.