| Location | Columbia, Washington |
This role supports firm-wide technology training and end-user assistance by coordinating training operations, supporting instructors, and delivering high-quality customer support. The position blends administrative execution, instructional support, and hands-on IT assistance in a fast-paced professional services environment.
Maintain, update, and publish the monthly IT training calendar, including course descriptions and scheduling details
Coordinate and support virtual and in-person training sessions, including webinar setup, Zoom link management, room preparation, firm-wide communications, live session monitoring, and participant assistance
Distribute onboarding communications to new hires outlining available technology training resources
Manage shared IT mailboxes (Training, IT Information, Pilot Feedback), ensuring timely responses and resolution of inquiries
Maintain and publish the IT On-Call Escalation Schedule
Track, manage, and distribute training manuals, handouts, and classroom materials
Administer post-training evaluations and compile participant feedback
Coordinate repairs, maintenance, and readiness of training room equipment
Schedule and manage training room usage for other firm departments
Assist with the creation, formatting, and maintenance of training materials using firm-approved templates and standards
Support Application Training & Support Specialists in developing manuals, quick reference guides, and online documentation
Participate in a train-the-trainer program, initially observing and supporting instructor-led sessions
Progressively co-facilitate and independently deliver training classes as proficiency increases
Provide floor support during system rollouts, upgrades, and major technology initiatives
Deliver high-quality end-user support by promptly claiming, troubleshooting, and resolving Help Desk tickets
Minimum one year of experience in a training, technology, or legal environment
Prior law firm experience preferred
Proficiency with Windows operating systems and Microsoft Office applications
Strong organizational, time management, and problem-solving abilities
Ability to work independently with minimal supervision
Excellent written and verbal communication skills
Ability to present information clearly to groups of varying sizes and audiences
Demonstrated ability to manage multiple priorities in a fast-paced environment with strong attention to detail
Proven discretion and ability to maintain confidentiality
Professional demeanor with strong interpersonal and client service skills
Flexibility to work additional hours as needed