Application Support Engineer (Trading Systems)

Collaborate with global teams to provide continuous support coverage and assist with testing, deployments, and upgrades. Serve as the primary point of contact for supporting trading applications used by internal teams and clients.

Salary is 120k to 130k + bonus
2 days remote and 3 days onsite

Key Responsibilities

• Serve as the primary point of contact for supporting trading applications used by internal teams and clients
• Troubleshoot and resolve issues impacting order flow, trade execution, and system performance
• Respond to high-priority incidents with urgency, ensuring proper escalation when needed
• Communicate updates to users regarding outages, releases, and ongoing system changes
• Maintain and update support documentation, including procedures and operational runbooks
• Perform daily system checks to ensure platform stability and readiness for trading activity
• Collaborate with global teams to provide continuous support coverage and assist with testing, deployments, and upgrades

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Required Experience & Skills

• Application support experience within financial services or trading environments
• Strong working knowledge of Linux systems and command-line tools
• Hands-on experience with the FIX protocol and electronic trading systems
• Understanding of futures, options, and listed derivatives markets
• Experience with scripting or automation to improve support efficiency
• Proficiency with databases such as MSSQL, Oracle, or Sybase, including complex query writing
• Ability to diagnose networking and infrastructure issues, including routing and firewall-related problems