Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Job Title: Ambassador Hospital Concierge
Entity: Hospital of the University of Pennsylvania
Department: Patient and Guest Relations
Location: The Perelman Center for Advanced Medicine, 3400 Civic Center Blvd, Philadelphia PA 19104
Hours: 7:30am -5:30pm, one weekend shift every 6 weeks – with two days off during pay period when you work a weekend
**Competitive Benefits, Career Growth Opportunities and Tuition Assistance! **
The Patient & Guest Relations (PGR) department at the Hospital of the University of Pennsylvania at Penn Medicine is the central hub for managing patient concerns, ensuring compliance with CMS regulations, and supporting a safe, compassionate Penn Medicine experience. The team handles real time complaints and formal grievances while partnering closely with physicians, nurses, security, transport, and clinical leaders to resolve issues quickly and effectively. PGR also provides high touch services including welcoming greetings, visitation support, wayfinding, caregiver resources, volunteer coordination, and notary services. The department thrives on collaboration, communication, and problem solving, making it an ideal environment for candidates who excel in empathy, emotional intelligence, critical thinking, and cross department teamwork—people who want to make a meaningful impact on patients, families, and the overall care experience at Penn Medicine.
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We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.