Artificial Intelligence (AI), Best Practices, Canvas, Communication Skills, Computer Science, Customer Support/Service, Detail Oriented, Documentation, Educational Technology, Emerging Technology, Instructional Design, On Call, Onboarding, Online Courses, Online Training, Operational Strategy, Presentation/Verbal Skills, Quality Management, Support Documentation, Team Player, Technical Delivery, Testing, Training Program, Training/Teaching, Use Cases, Writing Skills
AI Solutions Specialist (Temporary)
The Office of Academic Innovation is seeking an AI Solutions Specialist with specialized knowledge in online computer science education, instructional technology, and emerging AI-enabled learning tools. This position will support the AI Solutions Manager by contributing to the evaluation, implementation, documentation, and scaling of AI tools and workflows across the program. The role will also directly manage a portfolio of approximately 2-3 courses, advise faculty on online teaching best practices, provide technology consultations, and deliver trainings for program stakeholders. This position will join a fast-paced, agile team in a growing and dynamic program. Candidates must be willing and able to participate in the team's on-call evening and weekend work.
Responsibilities:
- Support AI solutions and initiatives across the program. Partner with the AI Solutions Manager to evaluate, implement, document, and support AI tools, workflows, and pilots that improve instructional quality, operational efficiency, and the student learning experience. Assist with AI-related testing, stakeholder training, troubleshooting, use-case development, prompt and workflow documentation, and responsible adoption practices.
- Manage a portfolio of approximately 2-3 courses. Provide instructional design and technology expertise for stakeholders across the program, including students, staff, faculty, and TAs. Serve as an advisor to faculty on online teaching best practices. Assist in fulfilling technology and logistical requests.
- Assist in the hiring, onboarding, and support of large teams of TAs.
- Participate in the team's on-call evening and weekend work. Candidates must be willing and able to support urgent course and technology needs outside standard business hours.
- Perform related duties, as assigned.
Qualifications:
- Bachelor's degree, preferably in education, technology, computer science, instructional design, or a related field and one year of related experience or an equivalent combination of education and experience. Master's preferred.
- Demonstrated experience managing or facilitating large online courses or working on or with teaching teams.
- Experience supporting or implementing AI-enabled tools, workflows, or instructional technologies strongly preferred.
- Expertise in administrating LMSs, Canvas preferred, LTI integrations, and associated instructional technologies.
- Ability to evaluate, test, document, and explain emerging technologies to technical and non-technical audiences.
- Strong customer service skills, positive attitude, and attention to detail.
- Excellent written and verbal communication skills.
- Experience working in a highly collaborative team environment.
- Intermediate Excel skills.
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
School of Engineering and Applied Science
Pay Range
$7.25 - $43.00 Hourly Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.
Equal Opportunity Statement
The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.
Special Requirements A background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
- Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare.
- Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Please note that benefit eligibility is determined/based on ACA guidelines.
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The University of Pennsylvania
Penn's beautiful urban campus provides easy access to a range of educational, cultural, and recreational activities. We offer excellent healthcare and tuition benefits for you and your family, as well as generous retirement benefits, professional development opportunities and flexible work options. Penn is a diverse, multicultural learning community at the cutting edge of research and information technology. Click here to read more about why we're a Best Employer. Not only does Penn offer a unique environment within the city of Philadelphia to work, we also provide a wide array of employee benefits. From a competitive retirement program and comprehensive health care options to health promotion and wellness services and tuition assistance, there's a wealth of opportunities and resources available to you at Penn.
Penn is frequently cited as an outstanding employer:
- Recipient of the 2010 Terri Lynne Lokoff Child Care Foundation Corporate Leadership Award for commitment to supporting worklife balance programs.
- Selected as a recipient of the 2010 Healthy Workplace Award by the Philadelphia Business Journal and presenting sponsor UnitedHealthcare
- Recognized as a 2010 Top Workplace by The Philadelphia Inquirer/Daily News.
- Recipient of the 2009 Vision Award for commitment to workforce diversity and economic inclusion.
- Selected for Computerworld's 100 Best Places to Work in IT six years in a row!
- Recognized by the Delaware Valley Association for the Education of Young Children as a 2006 Best Employer for Working Parents
- Named a Best Place to Work in the November 2007 issue of Philadelphia Magazine.
- Designated a Best Workplace for Commuters by the National Center for Transit Research